Taco Bell

2.4
201 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 12015 University Dr. in Frisco. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
12015 University Dr., Frisco, TX
75035, United States

Hours

Reviews

2.4
201 reviews
5 stars
45
4 stars
22
3 stars
12
2 stars
11
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as cold items, incorrect ingredients, and stale products.

Cleanliness

Several customers noted that the restaurant was unclean, with dirty floors and tables.

Order Accuracy

Frequent complaints about missing items and incorrect orders were highlighted, leading to customer frustration.

Positive Staff Interactions

A few reviews praised specific staff members for their friendly and helpful service, indicating that there are some positive experiences amidst the negative feedback.
  • CB
    Champagne The best
    1 day ago
    1.0
    Worst customer service ever ! I simply told them they forgot a taco and made such a big deal out of it. She kept rubbing her face and rolling her eyes like I was an inconvenience!? Mind you there wasn’t any line or anything so I wasn’t holding anyone up. This Taco Bell always forgets something every time I go. I don’t recommend this Taco Bell at all! I was ordering different meals for other people of course I am gonna need all my food to be there.
  • AP
    Aidan Pearson
    Jan 4, 2026
    1.0
    It was all around a crappy visit. At first they shorted me on the food I ordered. And the food I did get was terrible quality, the tortilla was shredded up with the insides all over the place.
  • PB
    puja bn
    Dec 29, 2025
    1.0
    what a worst experience. waited for 45 minutes for a single taco and couldn't get any response rather than we are trying to making it. walked away without even food and just wasting my money and time. Horrible experience staff was very rude.
  • KF
    Kelli Fargason
    Dec 21, 2025
    1.0
    This is not fast food. Our family could eat at a dine in Mexican restaurant faster than a to go order is even made here. We put our order in on the app while headed home from a long day of traveling for pick up so we could get it home faster. Our order was expected by 7:23. It was not even started by 7:45. We asked about the order around 7:25 and were given our drinks. Our food order still was not started until about 30 minutes after that. Hands down the worst fast food wait of my life. Should have went to a restaurant and had a margarita over dealing with this ridiculous wait time. It makes me sick that we didn’t just cancel our order but we had been traveling since 6am and hoped to save time by picking it up on the way. What a joke.
  • PP
    pooch
    Dec 18, 2025
    1.0
    when i tell u i have gone here multiple times and the service is ALWAYS bad. don’t even bother doing a pickup time because they won’t put it on the shelf at the time and they’ll make it too early and hold it in the back, and you will just be standing there waiting for it. no one really attends to the front either and u just have to flag someone down. once my tacos were literally half filled w ZERO SAUCE and they had been sitting out for so long they didn’t even taste like they were supposed to.

Frequently Asked Questions About Taco Bell

What are the regular operating hours for Taco Bell at 12015 University Dr., Frisco?

Taco Bell is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 3:00 AM on Fridays and Saturdays.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location has drive-through service available during its operating hours.