Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Frisco Subway® Restaurant at 11501 Custer Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
Many customers reported issues with food quality, including stale ingredients, incorrect orders, and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect online orders and failure to follow customer instructions were noted.
Cleanliness
While some customers mentioned cleanliness, others reported unsanitary conditions, including sightings of pests.
Staff Attitude
Several reviews indicated a lack of professionalism among staff, with complaints about their demeanor and willingness to assist customers.
CC
Cameron
Nov 13, 2025
1.0
Ordered delivery from here and they forgot items and the sandwich they did manage to include wasn't even correct....
MS
mahtab shahhoseyni
Nov 12, 2025
1.0
We went to this Subway branch for dinner and ordered the Grilled Chicken sandwich. The ingredients were extremely old and tasteless, the bread smelled stale, and the sandwich mostly tasted like sauce. We also clearly said we wanted a 6-inch, but they gave us a 12-inch instead. If it were possible, I would give this place zero stars.
PM
Pallavi Mishra
Oct 27, 2025
1.0
Terrible experience from start to finish.
The guy who served me OMG his attitude was so demeaning and completely unacceptable.
To top it off, the food was subpar.
With so many negative reviews about the same I wonder why management is not taking action!
Save yourself the trouble and dine elsewhere.
AG
Akshay Gadodia
Oct 23, 2025
1.0
1 star is highly unreasonable for this place. If minus 5 stars were an option that might some justice to this store. Around 8:45pm 2 male employees could not make 4 footlongs (veggie delights) with absolutely nothing out of the ordinary. They messed up all the sandwiches in any way one can think. Wrong bread, no cheese, wrong/no sauces, wrong veggies. When gone back to confront, the employees had no remorse, no apology, and no solution. Store smelled like weed and the two were definitely on something. Store was not busy either so they had all the time in the world.
Please DO NOT give this store any business. If you read other comments there seems to be hygiene and food safety concerns as well.
JJ
Jahan Jahan
Sep 10, 2025
1.0
Unacceptable Service at Subway Location
I went to this Subway location today at approximately 8:30 PM to pick up my online order.
In the past week alone, the same staff member has made multiple mistakes with my order, including failing to toast the bread, adding incorrect ingredients, or leaving items out entirely. Today, when I asked for the manager’s phone number to report the ongoing issues, the employee (male, mid-30s, claims to be the manager, limited English) went so far as to threaten to cancel my order.
On top of that, he simply dumps sandwiches in the trash instead of correcting them properly, showing no regard for waste or customer satisfaction. He is consistently rude, unapologetic, and dismissive — frankly, a big jerk to customers
This behavior is unacceptable. It reflects a loss to the store owner, a waste of my time, and causes embarrassment and inconvenience to customers who expect basic professionalism and accuracy in their orders.
I request that this matter be taken very seriously and addressed immediately. I also expect a response from Subway management outlining corrective action, as this type of conduct is damaging to both your brand and your loyal customer base.