Location.com logo
Brand Certified

Sonic Drive-In

3.3
(777 reviews)

Business Details

11665 Frisco Street, Frisco, TX
75033, United States
(469) 362-6595

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Frisco, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11665 Frisco Street for the ultimate SONIC experience!

Location

Sonic Drive-In
11665 Frisco Street, Frisco, TX
75033, United States

Hours

Reviews

3.3
777 reviews
5 stars
277
4 stars
144
3 stars
85
2 stars
67
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to special requests.

Wait Times

Customers frequently complained about long wait times, both for service and food delivery, often exceeding 20 minutes.

Operational Changes

The recent shift to app-only ordering and reduced service bays has frustrated customers, leading to confusion and dissatisfaction.

Food Quality

Several reviews mentioned inconsistent food quality, including cold items and poorly prepared dishes.
  • BT
    Brooke Tamayo
    3 days ago
    1.0
    I went there last night, and very specifically listed what I wanted on my order. After receiving my order without my modifications (literally just no tomato’s or mayo “please”), I apologetically asked to have them remake it. The manager came out and asked me specifically what I wanted on my burger. Then confirmed it. I offered to pay for the second burger, he said “it’s fine.” Then brought out my second burger, which was also wrong and literally nothing like what I had asked for (and confirmed by the manager.) I left because honestly why bother. This place is trash, go somewhere else lol
  • DT
    David Tawater
    Feb 16, 2026
    2.0
    I was surprised that the iced tea was spoiled. It shocked me as this is the 2nd time. Im guessing I'm needing ti plan around the tea brewing schedule there.
  • ZW
    Zach Williams
    Feb 5, 2026
    1.0
    Sergio was extremely disrespectful to me and my friends. We came up to the standing area to buy water, when he came out and told us that it doesn’t work, so we asked if we could get water and he said we’re going to have to order from the drive in spots. Ok, that’s totally fine, we walk up to an open spot and click the button when he comes back out and raises is voice at us and tells us to leave or he’s calling the cops because we need a car. He could’ve just told us that last part without getting all mad at us because we were just standing waiting to order. We pull a car up an order our waters, when we notice another person walk up to order, and they bring out his food exactly how we tried to just a few minutes before. I’ve never had a problem walking into a spot to order and I wish Sergio did call the cops so that he would be embarrassed by the fact that we did nothing wrong. Am I missing something? Sergio, do better. We’re all old enough to have a respectful conversation.
  • MB
    Michael Bellah
    Feb 5, 2026
    5.0
    Stopped in to get a quick breakfast and was helped by Sergio. What a pleasant and helpful guy. My order was perfect and fresh. I highly recommend. Thank you Sergio for the great service.
  • VC
    Vanessa Carey
    Jan 31, 2026
    1.0
    Never in my life have I been talked to/treated the way I was at this Sonic last night. Yes, 24 hours later and I am STILL in shock. As someone who has worked in the restaurant industry for 10 years, I am VERY understanding when it comes to any kind of service. I understand having a bad day or being ready to go home (even though I was there 3 hours before closing), but there is absolutely no excuse for the attitude of whoever was taking my order. He was extremely short with me, and anything I said or asked was met with either a one-word “yeah” in an annoyed and disrespectful tone or just no response at all. It genuinely felt like I was inconveniencing him simply by placing an order. When I finished with my order, he simply hung up. On the screen, it showed my order was entered incorrectly, so when I pressed the button again to politely clarify, he answered with an even ruder “yeah??” The screen also said that I would be paying cash (it immediately was set to that option by whoever was taking my order). When the runner dropped off my food, THEY then informed me that the card machine attached to the screen was out of order. By the end of it, I genuinely did not feel comfortable even eating the food that I paid (and tipped) for. I REALLY hope that management takes care of this because this person does not belong in the service industry.

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others