Panera Bread

3.8
308 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Frisco is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3975 Preston Road, Frisco, TX
75034, United States

Hours

Reviews

3.8
308 reviews
5 stars
160
4 stars
47
3 stars
21
2 stars
26
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about items being out of stock, incorrect orders, and poor food presentation.

Cleanliness

Several reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions noted frequently.

Customer Experience

Mixed feedback on customer experience, with some praising friendly staff while others reported negative interactions and lack of attention.
  • BB
    Bana
    1 day ago
    1.0
    Today, when we were at that location, there was a man with a beard and a cap standing there around 2:30 PM on Sunday. He just ignored me and served another woman who cut in line in front of me. When I asked if he was the manager, he said he was. The woman was very rude and even told me something racist like “go back to your country.” The so-called manager just stood there and did nothing. It was a really awful, racist experience. I hope that whoever is above this manager actually sees this report and fires him, because that kind of behavior is unacceptable.Also, please note that this place seems to be a very racist environment. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎
  • JJ
    JunkGuysFrisco
    Dec 16, 2025
    1.0
    I am beyond disappointed with the service at the Preston Road location in Frisco. The service was an absolute joke. I placed a simple order for a sandwich, and waited 30 minutes before finally having to ask about my food. Only then was I informed that they had run out of bread—the key ingredient for a sandwich—and they neglected to tell me or any other waiting customers. I ended up having to request a full refund because the wait was ridiculous and the staff showed zero consideration for my time. This location is trash. It takes way too long for a simple food item, and the lack of communication from the employees is appalling. I do not recommend this Panera Bread location to anyone. Aiden was the manager on shift.
  • JA
    Jason A
    Dec 14, 2025
    1.0
    Served me a muffin that was raw inside. Let’s see if I get salmonella and report their restaurant to the health inspector.
  • CA
    Carolina Alarcon
    Dec 13, 2025
    1.0
    Everything has changed so much; the staff doesn't pay attention to the orders, and they deliver incomplete orders. On top of that, they were staring at us the whole time, approaching our table as if they were trying to rush us out of the place. We felt pressured and uncomfortable because of this situation.
  • NS
    Natalya S
    Dec 1, 2025
    5.0
    There was a sweet young girl at the drive thru window who was very helpful

Frequently Asked Questions About Panera Bread

Does Panera Bread in Frisco accept reservations?

No, Panera Bread in Frisco does not accept reservations.

What are the operating hours for Panera Bread Frisco?

Panera Bread in Frisco is open daily from 7:00 AM to 10:00 PM.