Main Event Frisco

Reviews

• LR

  Laura Roldan

  6 days ago
  5.0
  Spicy margarita was spicy lol but delicious of course the loaded fries were great as well as the pizza!!! And let’s not forget the massive dessert 🍨 we will definitely be back!!
• PB

  Prathyusha Binu

  Jan 3, 2026
  1.0
  No one came for food service even though we asked multiple times…we had fun bowling but service was not great compared to some other places
• TB

  The Bish

  Jan 3, 2026
  4.0
  About as good as it's going to get for bowling. It's been there a while and the price is decent
• JD

  John D'Costa

  Jan 1, 2026
  4.0
  First time here, enjoyed the arcade and mini golf. Wish the golf course was bigger (went with family).
• SS

  Shruthi Suresh

  Dec 15, 2025
  1.0
  Celebrated my son’s 8th birthday yesterday. Unfortunately, the experience was terrible and far below expectations and totally not worth the money! We were extremely disappointed and embarrassed in front of our guests! 1. The two helpers assigned to our party appeared untrained and disengaged. For most of the event, they stood at a distance talking to each other and did not actively help manage the kids, serve food, or assist parents. 2. We were assigned four bowling lanes, but the kids crowded into only two lanes. There was no effort from staff to organize the children or distribute them across lanes. 3. When younger kids needed bowling ramps, we were initially told none were available because they were all in use by other lanes. Only after repeatedly asking did someone finally get us one. 4. The biggest disappointment was the pancake decorating activity. We chose this package specifically because the kids were excited to decorate their own pancakes. Instead, pancakes were simply served to the kids like regular food, and the activity never happened. The kids were genuinely upset, as this was the part they were most looking forward to. 5. The bowling pins activity was poorly executed. As soon as kids opened it, stickers and plastic pieces were scattered all over the table. There was no supervision or assistance from staff, and parents had to clean up the entire mess ourselves just to make space for food and cake cutting. 6. The package included unlimited beverages, but only about 8–9 drinks were placed out and never replenished. Drinks were also left on a separate table, and kids were expected to serve themselves. 7. After cake cutting, staff cut the cake and left the plates behind. Parents had to serve every child. Also there was no cutlery until we asked for it, then they went and got some spoons. 8. When we asked for a trash can or box to dispose the trash, we were told none were available and were asked to place trash on the floor to the side. 9. The food quality was disappointing. Chicken tenders and wings were served cold and felt like they had been frozen and reheated. 10. The arcade portion was especially frustrating. Several of the arcade cards included in the package did not work properly. I heard from multiple guests that their cards either showed no balance or would not work on many games. In my case, I personally added $15 to a game card. My credit card was charged, but the balance never appeared on the card. I had to wait 10–15 minutes for a supervisor to resolve the issue, which pulled me away from the party. 11. The most frustrating part was the lack of organization and how guests were treated. Food from multiple parties was mixed together with no clear separation, and guests couldn’t tell which food belonged to which party. 12. Some of our guests were spoken to rudely by staff serving another party, being told things like “this is not your food,” even though the confusion was caused by the setup. 13. At one point, half-drunk soda cups were left sitting between pizza boxes for a long time. When we asked staff to remove them, we were told they were not allowed to touch them. When we asked if we could remove them ourselves, we were told we could not do that either. Overall, parents ended up doing everything — watching the kids, serving food and drinks, cleaning tables, and managing problems that should have been handled by staff. This completely defeated the purpose of paying for a hosted birthday party package. We have been thinking about this experience constantly since yesterday, and it has honestly been very embarrassing for us as hosts in front of our guests. Given the number of issues and the fact that multiple parts of the package were not delivered as described, we are hoping their team would reach out to us and compensate for the terrible service and organization from their end.

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