H-E-B

Reviews

• LK

  Lillian Kwast

  Jan 4, 2026
  2.0
  This review is for take-out at the drive-thru. I ordered a chopped brisket sandwich. It was a small bun with just sauced chopped beef (about 3 oz.) and was $7.89 with tax. No garnishes such as pickles and onions which I forgot to ask for. I also forgot to ask that the sandwich be warmed. The BBQ was refrigerator cold. That was totally unexpected! It definitely was not worth the cost.
• HH

  Haylei

  Jan 2, 2026
  1.0
  My boyfriend and I ran in to grab a few items for our home and everything was great until checking out. I had some items I was paying for separately so we went to separate registers at the self checkout. Right as we got to his register and put our basket down, we hear the clerk call for his manager on the radio while whispering?? I kinda shrugged it off because as I also work in customer service, I call my manager to watch over my spot while I run off to use the restroom or take a break. I move to the register on his right and begin scamming my 3 items, finishing paying, and bagging my stuff up. I turn around and that very manager was standing DIRECTLY behind me watching the entire thing? It felt extremely uncomfortable and weird. The clerk was still up at the front so this tells me she was just called over because of us, which upset me. We were doing everything right. I took my bag and moved to his register while he finished scanning his stuff and she approached us and started talking about the items we had in the basket. It didn’t stand out then but after piecing everything together, it was just extremely weird. We paid for everything, bagged up, and left. It’s rather unfortunate because we’re both from out of state and it was both of our first times at an H-E-B, and rather than feeling the big awesome Texas welcome everybody talks about, we felt embarrassed and singled out for no clear reason. Nothing about our behavior warranted that level of scrutiny, and the experience left us feeling more uncomfortable rather than welcomed.
• GG

  G9189

  Jan 2, 2026
  5.0
  First time to H.E.B in Frisco location. It is a fantastic retail store with an impressive wide variety of fresh vegetables, a well-stocked bakery, and excellent seafood options. It truly feels like an all-in-one place where you can find everything you need under one roof. The store is easy to navigate, clean, and well organized, making shopping quick and convenient. Highly recommend H.E.B for quality, variety, and a great overall shopping experience!
• MM

  Matt Millard

  Dec 16, 2025
  2.0
  Service is too slow inside and new order screens frequently down or have too many options or programming errors. Heb as a whole may have Apple Pay now but checking out is slow and unpredictable. Worse in store but glad for a helpful employee every once in a while. Will go back to drive thru and 380 location until things improve like restaurants struggling now on Preston rd nearby. Bbq is fresh, hot and tastes good and reasonable prices but the Frisco cost of living has really hurt workers and locals with the Orlando developments opening in next weeks and years.
• GH

  G. Hoade

  Dec 15, 2025
  5.0
  H.E.B.... I've known you my entire life growing up in Aransas Pass and loving when my Mama would take my sister, brother and I, knowing where our places were in the grocery basket. Dare we moved, or we'd get into trouble and not be treated for good behavior with the sweets there always was. I've long moved from South Texas and now live in Frisco where our H.E.B. is 2 miles from my home. The staff that work so hard always has a smile on and love to help every time I've gone in. Whether it was busy or not, they are so kind, friendly and helpful. This is Texas! Last Saturday, I was looking for some coarse salt and had Dawn ask if she could help me find something. She was literally on the floor stocking salt! We had a 5 minute conversation of our lives growing up in Texas. She humbly told me that she has been with H.E.B. for 32 years! Wow! She loves her job and everything that the company has done for her. That is amazing to hear. I was on my way to checkout and saw Madison and Barbie blowing up balloons and creating gorgeous floral arrangements. Madison let me know that she could have my 8 mixed green balloons ready by the time that I needed them for a Christmas party that I was going to that evening. What a delight she was. She has been working there for 2 months. There was no difference in the attitude and great customer service between Dawn or Madison. The excellent service by all of the staff is what you'd expect from a Texas born and raised grocery store. I'm proud to be Texan and I'm thankful for H.E.B., the amazing staff, and quality of everything you have to offer. God bless everyone at H.E.B.! Happy Holidays!

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