Business Details
About
Grocery StoreGrocery Delivery ServiceButcher ShopFloristSeafood MarketBakery
H-E-B opened its second store in Frisco on 8/7/24, continuing its expansion in the DFW Metroplex. The store is located at HWY 380 and FM 423 and serves residents in eastern Denton County.
“This new store will build on the company’s longstanding presence in the area and reinforces its commitment to serve more customers in this dynamic and growing part of Texas,” said Mabrie Jackson, senior director of public affairs for H-E-B.
Proudly serving communities across the state since 1905, H-E-B is committed to the DFW area for the long term and hopes to serve even more of the Metroplex in the future.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
1,330 reviews
5 stars
1,108
4 stars
140
3 stars
23
2 stars15
1 star
44
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers frequently praised the freshness and quality of produce, meats, and bakery items, although some noted a decline in food quality at certain times.
Customer Service
While many reviews highlighted friendly and helpful staff, there were notable complaints about rude service and poor customer interactions at specific locations.
Store Cleanliness
Most customers found the stores to be clean and well-organized, contributing to a pleasant shopping experience.
Pricing
Customers appreciated the reasonable prices and good value, though some felt prices were higher compared to competitors.
Variety and Selection
The store's wide variety of products, including fresh and prepared foods, received positive feedback, with many customers expressing satisfaction with the selection.
- IVIvaylo Vasilev6 days ago5.0Great store with a wide selection and consistently fresh products. The staff is friendly and helpful, and everything is well organized and clean. H-E-B makes grocery shopping easy and enjoyable—always a reliable choice! 😊
- MWMichael WilsonJan 3, 20265.0The staff were very helpful and friendly even though it was New Year's Eve and the store was packed. Everything is well organized and we found what we needed very quickly. Can't wait until the H-E-B opens near our house!
- CGchris gJan 1, 20262.0They have prices that are sometimes the same or lower than Walmart. Where they are different is HEB doesn't let things like open cartons of cracked eggs or expired dairy keep them from having full shelves. Edit: HEB ignored that I pointed out their expired dairy but likes that I was shopping there.
- IGIlse GutierrezDec 28, 20251.0Second occasion that i had issues with this particular HEB, the first was finding multiple bugs in my lettuce that was picked out by curbside/delivery. Second was multiple flies i seen inside the bakery freshed baked good, this is the last straw i will not be shopping here. I placed a delivery order thru HEB APP (very imporant btw) i paid the extra delivery rate to get here in the afternoon i placed the order around noon that same day, and i had acouple issues with my order damaged items and items being much smaller in size that the item usually is also my time slot was for 4-5 pm the delivery didnt get here till 5:30, first issue i was expecting it at that time they did not want to refund or partal refund delivery charge due to this, also they said we have a new system so your order is thru 3rd party which is doordash no it is not, i placed thru heb app not doordash app it is not my fault they decided to outsource there orders and when there is an issue unwilling to take care any responsibility. All they could say we can give you doordash number and any issues they can take care of it, i did not place it with them!! Very unhappy when i asked to speak to a manager , they said there is no one else to speak to at the moment , thats also because i had to call multiple time to get them to answer the phone.
- AFAlison FinkDec 26, 20251.0This store is going downhill quickly. The food quality seems to be getting worse and worse. I live in the neighborhood next door and most of the time I would rather drive to their prosper location for better service and quality. Today, I ran in for rotisserie chicken. To my surprise they were out and the wait was 45 minutes. To make matters worse they were being extremely rude to customers ahead of me asking about the chicken. I would highly encourage corporate or upper management to check in. This store is an embarrassment to the brand.
Frequently Asked Questions About H-E-B
What are the operating hours of the H-E-B store in Frisco?
The H-E-B store in Frisco is open every day from 6:00 AM to 11:00 PM.
Does H-E-B Frisco offer curbside pickup and delivery services?
Yes, H-E-B Frisco offers both curbside pickup and delivery services to customers.
What types of payment are accepted at the H-E-B store in Frisco?
H-E-B accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Where is the H-E-B store in Frisco located?
H-E-B is located at 899 University Dr, Frisco, TX 75033, USA, near HWY 380 and FM 423.
Does the H-E-B Frisco store have wheelchair accessible facilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
What types of products and services does the H-E-B Frisco store offer?
The store features a grocery store, butcher shop, florist, seafood market, and bakery, and sells organic and prepared foods.
Is there free parking available at the H-E-B Frisco location?
Yes, H-E-B offers free parking in its parking lot for customers.
Are there any notable nearby places to H-E-B Frisco where customers can dine or run errands?
Nearby places include True Texas BBQ (barbecue restaurant), Freddy's Frozen Custard & Steakburgers (fast food), UPS Access Point location (shipping center), and CVS Pharmacy for convenience and health needs.
Can customers get fuel near H-E-B Frisco?
Yes, there is an H-E-B Fuel gas station very close to the H-E-B store in Frisco.
What nearby entertainment or fitness options are available close to H-E-B Frisco?
Customers can visit SPENGA Frisco for gym, cycling classes, and yoga, or enjoy dining and socializing at Tailgaters Sports Bar & Grill, which is also nearby.