Brand Certified
Dunkin'
3.8(507 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
8445 Preston Rd, Frisco, TX
75034, United States
Certified by Dunkin' • Feb 22, 2026
(214) 872-1922
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Frisco, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
507 reviews
5 stars
261
4 stars
91
3 stars
35
2 stars
26
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, particularly highlighting issues with the manager's attitude and rudeness from some employees, while others received praise for their friendliness and helpfulness.
Order Accuracy
Several customers reported issues with incorrect orders and poor communication regarding their requests, leading to frustration and dissatisfaction.
Cleanliness
There are complaints about the cleanliness of the location, including dirty restrooms and unsanitary conditions, which negatively impacted customer experiences.
Food Quality
While some customers enjoyed the food, others reported stale or poorly prepared items, indicating inconsistency in food quality.
Management Issues
Multiple reviews pointed to problems with management, particularly regarding micromanagement and poor handling of customer complaints.
- JJJeanette5 days ago3.0Ordered a breakfast sandwich, donuts, hash browns and bagel bites along with a variety of lattes and coffees. Luckily we dined in so we noticed the stale glazed donuts we were given and able to exchange it for a fresh one. The sweet black pepper bacon sandwich was dismal. The one small slice of bacon on the entire sandwich was limp and the was nothing sweet or peppered about it. I swear the amount of hash browns they give, is less than the last time, but they are flavored well. No complaints about the coffees. They were made as ordered and were the most tolerable of the entire meal. Staff was friendly but they didn't make up for the low quality breakfast food.
- JCJyRic CarterFeb 19, 20265.0Kassie is best very friendly, easy going and has made every visit pleasant and nice which keeps me coming back for her radiant smile and some of the best customer service. I’ve received in today climate of customer service.Kassie is top tier and thing going at the Preston Dunkin Donut location. the best..,
- ABA BFeb 12, 20261.0There is lady with full of bad attitude she got no respect to customrs and zero customer service skills also got big mouth please avoid going to this location . Why not refill at this location? When we have dunkin cup? Totally liars she is the manager or she telling lied that they dont refill at this location and her manager restricted to not to give
- BLBrookstein LCFeb 8, 20264.0I love the coffee here and the donuts would’ve liked the staff to seem a little more happy that I’m there
- RVRamesh ValluruJan 29, 20262.0Attitude of manager and some of the workers are not good in this location. Manager is insulting me in-front of everybody because I am asking question a normal tone. Other day inside issues they are talking and it is showing up to the customers also. I want to quote go to this location because of these things. Second thing is drive-throw change to use CC machine is not appropriate. Based on this change you loose lot Of customer upfront .
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Frisco, TX?
Dunkin' in Frisco, TX is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
Can I order Dunkin' products using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch.
What new holiday beverages are available at Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Does Dunkin' offer curbside pickup and delivery services?
Dunkin' provides both curbside pickup and delivery services at this location.
What types of food and drinks is Dunkin' known for?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
How can nearby stores like Walmart and AT&T help Dunkin' customers?
Customers visiting nearby stores like Walmart Frisco - Preston Rd and the AT&T Store can conveniently stop by Dunkin' for coffee, breakfast, or a quick bite before or after their shopping trips.
Are there any nearby restaurants or snack spots near Dunkin'?
Yes, there are several nearby eateries such as Del Taco, Grandy's, Taco Shack, Burger King, and Krispy Kreme for various dining options around Dunkin'.
What other personal or health services are near this Dunkin' location?
Nearby, you can find services like Ideal Dental, Hickory Center Dental, and Sport Clips hair salon to combine errands with your Dunkin' visit.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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