Chipotle Mexican Grill

2.9
1215 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Eldorado & Legacy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4770 Eldorado Pkwy, Frisco, TX
75033, United States

Hours

Reviews

2.9
1,215 reviews
5 stars
409
4 stars
157
3 stars
94
2 stars
72
1 star
483

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked chicken, poor flavor, and instances of food poisoning.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with complaints about stingy servings of meat and other ingredients.

Cleanliness

The restaurant was frequently described as dirty, with overflowing trash cans and unsanitary conditions noted by multiple customers.

Customer Service

Service was often criticized for being rude and unhelpful, with several customers reporting negative interactions with staff.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong ingredients, leading to frustration among customers.
  • NS
    Nayantara Srinivasamurthy
    Nov 12, 2025
    1.0
    Did you guys know that these people use a temperature sensor and they go from food to food without even the slightest considerations that they're mixing the non-vegetarian stuff with vegetarian stuff. Even after I pointed this out to them, they were thoroughly inconsiderate and didn't care that I'm a vegetarian and that they shouldn't mix the sensor into both veg and non-veg food. They continued to keep doing it. They weren't respecting vegetarians. Vegetarians please be aware and don't go to Chipotle.
  • JL
    Jamal Long
    Nov 9, 2025
    1.0
    I went to Chipotle today 11/9 around 5:10pm and the portions were out of control. I asked for chicken and the worker gave me basically half a scoop. I said can I get some chicken and he asked if I wanted double. No. I want a regular serving of chicken not a sample. The workers act like they are giving this food out of their own paycheck or like they get commission for using less meat. I’m sure for lunch they don’t give themselves those portions. It makes no sense. Chipotle needs to measure the meat so it is consistent. Every time you go it is a gamble. Nobody wants a bowl that is mostly rice. At this point it is giving “Chip-little”not Chipotle. If this continues people are going to stop going. We are paying full price so serve full portions.
  • AS
    Abhinandan Soni
    Oct 1, 2025
    1.0
    Low quality ingredients, chicken is almost always undercooked and lacking flavor. Red sauce doesn’t seem usual and pico is not always fresh either. Staff’s behavior is hit or miss, some are great and some are grumpy at times. Staff seems to hesitate to serve correct portions, never experience this at any other chipotle store. Overall, way below average burrito bowl. We went to different chipotle stores near by and immediately noticed the difference. We now drive litter farther for better bowl.
  • JB
    Justin Brits
    Sep 28, 2025
    4.0
    Very busy spot, it’s hard to keep the place clean with as much traffic as they seem to get. They always have a good attitude, I’m impressed with the quality of the food they prepare because they seem to go through a ton of food.. but I want to say that if only more young people would go get a job they would probably be able to keep up with the demand. It’s not on this establishment to do that. It’s on you.
  • NS
    Naomi Serra
    Sep 22, 2025
    1.0
    The manager, Malik (this is the name he gave me - he did not have a name tag) did not know about the current online promo - “spend $20 or more and you get a free quesadilla for National quesadilla day (NQD2025)”. I would think the manager would know what the promotions are. I told him when I entered to promo online, it was recognized on checkout but then I got a message saying the free “quesadilla would not be added because I was missing an item”. I told him I didn’t know what that meant but that I should qualify. So I showed him the online promo, I showed him that my order total was over $26. He said he couldn’t help me because it was online. I asked him if he could honor the promo since I met all the requirements. He said “no”. And laughed while telling me this. They also did not put the large bag of chips that I ordered in the bag with my pick up order.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Eldorado & Legacy in Frisco?

Chipotle Mexican Grill at Eldorado & Legacy is open every day from 10:45 AM to 11:00 PM.

What type of cuisine does Chipotle Mexican Grill offer?

Chipotle offers a customizable menu featuring Mexican cuisine, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.