Chipotle Mexican Grill

3.9
1071 reviews
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Business Details

3401 Preston Rd, Frisco, TX
75034, United States
(972) 668-1540
https://locations.chipotle.com/tx/frisco/3401-preston-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=101
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About

Fast Food RestaurantMexican Restaurant
Chipotle Preston Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3401 Preston Rd, Frisco, TX
75034, United States

Hours

Reviews

3.9
1,071 reviews
5 stars
549
4 stars
236
3 stars
83
2 stars
46
1 star
157

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, with complaints about small portions, lack of flavor, and unsatisfactory preparation.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and unprofessional behavior.

Portion Sizes

A significant number of customers expressed dissatisfaction with portion sizes, stating they were consistently underwhelming and not worth the price.

Cleanliness

Some reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, affecting the overall dining experience.

Positive Experiences

Despite the negative feedback, there were also positive comments about specific staff members and satisfactory meals at certain times.
  • DS
    diver 1 sea
    5 days ago
    5.0
    Great food and hard working people 👏 💪
  • AS
    Andrea Spikes
    Jan 3, 2026
    1.0
    Did not let my son have rice on his quesadilla… the only location that has said this to us. They also dumped the rice back in the container after already touching it
  • WH
    Walker Hays
    Dec 31, 2025
    1.0
    Got food poisoning from this place last night. Cook your chicken to 165°
  • RA
    RC Appas
    Dec 30, 2025
    1.0
    Chipotle’s golden days seem to be over; the food quality now feels so poor you couldn’t find it even under a microscope. For today’s mobile order, we picked up a Veg Burrito Bowl and the high-protein, high-fiber bowl. The Veg Burrito Bowl was mostly rice with barely any fajitas or other toppings, and the high-protein bowl had hardly any chicken and was completely lacking in flavor. At this point, opening more locations doesn’t help if they keep serving such subpar food.
  • SH
    Schyyra Hayes
    Dec 12, 2025
    5.0
    My daughter did a mobile order and made a honest mistake. The representative fixed the order with no issues. Great service at this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Preston Ridge?

Chipotle at Preston Ridge is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill at Preston Ridge located?

It is located at 3401 Preston Rd, The Centre at Preston Ridge, Frisco, TX 75034.