Chipotle Mexican Grill

3.9
1058 reviews
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Business Details

3401 Preston Rd, Frisco, TX
75034, United States
(972) 668-1540
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Preston Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3401 Preston Rd, Frisco, TX
75034, United States

Hours

Reviews

3.9
1,058 reviews
5 stars
541
4 stars
237
3 stars
82
2 stars
46
1 star
152

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported that portion sizes have decreased significantly, leading to dissatisfaction with the value for money.

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking in friendliness.

Food Quality

There were mixed reviews on food quality, with some praising freshness and taste, while others reported issues like burnt or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues in the dining area and bathrooms, impacting their overall experience.

Location Convenience

The location is convenient but parking can be challenging, especially during busy hours.
  • MS
    mohammadreza shahshahani
    Nov 14, 2025
    1.0
    Extremely rude and unprofessional staff. Terrible attitude and very disrespectful behavior.
  • DV
    Deepak Venkataramanan
    Nov 2, 2025
    1.0
    I bought a pack of large chips and the portion size was insanely small. It felt like I was only getting half of what I normally get. Chipotle is growing insanely greedy. Not sure if our feedback even matters anymore, nevertheless, want to call them out.
  • HM
    Henry Mosler
    Nov 1, 2025
    5.0
    The new carne asada bowl was really good.
  • VM
    Venkata Varun Maddali
    Oct 24, 2025
    4.0
    They have some outside seating but as this store is right beside the Preston road there is a huge traffic and I see a lot of dust.
  • WQ
    Wei Li Qiu
    Oct 14, 2025
    2.0
    Not so great. Feel mooyah is much more worth it than chipotle. I don't really get the hype for this place. The meat they give susbstanially small. And it cost 16 dollars including tax. Seriously 16 dollars at wholefoods would have given you alot more at the hotbar and salad bar. So my curiousity has been fufilled and will never walk into a chipotle again. Also the employee handling the bowls is very irratated atitude, not very happy the employees. Which is something I have hardly experienced since moving to texas.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Preston Ridge?

Chipotle at Preston Ridge is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill at Preston Ridge located?

It is located at 3401 Preston Rd, The Centre at Preston Ridge, Frisco, TX 75034.