Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Custer is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,683 reviews
5 stars
696
4 stars
313
3 stars
164
2 stars
94
1 star
416
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several instances of poor treatment and lack of attentiveness.
Portion Sizes
Numerous reviews mentioned stingy portion sizes, with customers feeling shortchanged on ingredients.
Food Quality
There were complaints about food quality, including issues with freshness, incorrect orders, and unsanitary conditions.
Management Issues
Several reviews highlighted poor management practices, including lack of staff training and inadequate handling of customer complaints.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating inconsistency in overall experience.
- RDRisa Doerr6 days ago1.0I got 5 shapy things poke my gum and throat. . I talk to customer service chat but they don't care food quality. Im glad I didn't share with my kids. It goes to urgent care.
- LTLeilani TeasleyDec 11, 20251.0I went to this location today at 11:45 am and the service was wonderful by the young man who made my food but the Hispanic male manager was very rude. How he talked to his black employees was very distasteful and I didn’t appreciate that at all. I will not be returning to chipotle after that in counter. Very disappointed.
- DDDashay DaltonDec 8, 20251.0They definitely treat Hispanic shoppers way better which is very weird and I don’t think that should be a thing
- NMNil MishraDec 6, 20251.0I ordered a burrito but instead they gave me a bowl! I also ordered kids chips with my kids meal and they didn’t give that either! No wonder this store has such bad reviews!
- SMShannon McCormack-ScottDec 2, 20254.0Food was great! I have not ordered from chipotle in about a year due to previous service issues, but I will say the service has improved. Still not the most friendliest when you’re picking up a to go order but at least was not rude as in the past, and the food was great.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food can I expect at Chipotle Mexican Grill on Custer Road?
Chipotle offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients following their Food with Integrity principles.
What are the opening hours of Chipotle Mexican Grill at 6111 Custer Rd, Frisco?
Chipotle Custer is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Custer offer pickup and delivery services?
Yes, Chipotle Custer provides both in-store pickup and delivery services for your convenience.
Can I order Chipotle food online or through an app?
Yes, you can order online at their website or through the Chipotle app available on the Apple App Store.
How can I contact Chipotle Mexican Grill on Custer Road?
You can call at +1 469-854-6471 or email at TX.2829.Custer@chipotle.com for inquiries.
Does Chipotle Custer welcome LGBTQ customers?
Yes, Chipotle welcomes LGBTQ customers as part of its inclusive service approach.
Where is Chipotle Mexican Grill located in Frisco?
Chipotle is located at 6111 Custer Rd in the Collin area of Frisco, TX 75035.
What nearby dining options are available around Chipotle Custer?
Nearby dining places include Subway, McDonald's, It's Just Wings, Firehouse Subs Custer, and Tutti Frutti Frozen Yogurt, offering a variety of fast food, sandwiches, wings, sub sandwiches, and desserts.
Are there any convenient nearby stores where I can shop before or after dining at Chipotle Custer?
Yes, nearby retail stores like Mattress Firm and the AT&T Store provide furniture and mobile phone accessories respectively, making it easy to combine shopping with your meal visit.
What nearby services and entertainment options are close to Chipotle Mexican Grill on Custer Road?
Close by are services like Aldo Serna Barber and Supercuts for grooming, Koko FitClub gym for fitness, and Upper 90 Sports Media for event photography, allowing you to easily handle errands or enjoy leisure activities around your meal.