Chipotle Mexican Grill

Reviews

• RM

  Rod Munch

  1 day ago
  1.0
  Consistently bad service from people who apparently their lives. Like I’m sorry the most expensive fast food restaurant doesn’t pay people a living wage but I just want a burrito please.
• II

  isba

  4 days ago
  2.0
  If you’re ordering here late at night after 8:30 food quantity noticeably worse than usual. It happens to us twice and the burrito size is too small. They just did whatever was left. This seems like a pattern, not a one-time mistake.
• RT

  Remote Family of Three

  Mar 31, 2026
  5.0
  Great stop at Chipotle while traveling - a convenient place to grab a quick meal. The food was fresh, flavorful, and prepared exactly as ordered. The staff were friendly and kept things moving efficiently. A solid and reliable stop when traveling.
• SB

  S Bh

  Mar 30, 2026
  1.0
  I ordered from this location through Uber Eats. Twice now I have received someone else's order. Management need to be doing a better job with training and ensuring the right orders are dispatched to the right person. Once is a mistake, twice is incompetence.
• NL

  Nikki Logan

  Mar 6, 2026
  2.0
  Very disappointing experience at the 380 Frisco location last night. When I reached the counter, the rice had just run out and I was told it would be about a 15-minute wait. That was perfectly fine, so I sat down and waited patiently while several other customers chose to leave. When the rice was finally ready, a group of customers walked in and I was told to get in line behind them — even though the employee acknowledged that I had been waiting in the restaurant the entire time. When I explained that I had already waited and didn’t feel it was fair to go behind people who had just arrived, the employee (a tall heavy set man with long black hair pulled into a ponytail with black frame glasses) dismissed me and walked away. He then instructed another worker to begin serving the customers behind me. The patron that he was telling me to get behind actually had to speak up and point out that I had been waiting before her and the employee finally took my order. The original worker who dismissed me was visibly upset that I was being served and walked out of the restaurant. I come to this location several times a month because it’s one of my favorite places to eat after working out and I normally receive great service. Unfortunately, this interaction was dismissive, embarrassing, and completely unnecessary. I hope management reviews this situation, because no customer who waits patiently should be treated this way. I could have left and took my business elsewhere like the other dozen people.

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