Chipotle Mexican Grill

Reviews

• DP

  Derek Price

  4 days ago
  1.0
  EDIT DOR REPLY TO CORPORATE AS THEY WERE PART OF THE PROBLEM: Placed an online order for pickup. Tried to cancel it online, and they would not do it. Said that it would cause confusion. Went to the restaurant to get help. Manager initially came to chat. She went to check the order, but said that she could not find it. Stepped out to go to the car to get the evidence for where the pickup order was to occur. When I returned, she had someone else speak and refused to help cancel the order sending us back to the same people who refused to cancel the order in the first place that had almost 2 hours before it would be filled. They did not make any genuine effort to help resolve the issue.
• QA

  Quentin Adkisson

  6 days ago
  1.0
  Terrible customer service. They let me sit at the window of the drive through for 10 mins without so much as making eye contact. They continued making multiple other orders right there. If you are behind, at least greet the customer to let them know it will be a few minutes. Wish I had just gone inside instead so it would be harder for them to flat out ignore me. Meanwhile there are employees you can see inside just chatting with each other. I could literally see my order sitting there getting cold. Please do better. I will be going to a different location in the future.
• HC

  H C

  Mar 5, 2026
  3.0
  I actually just wrote an official review on the Chipotle service, but I just wanted to say Marco is the best, Y’all need to give that man a raise. He was the only one serving customers and clearly a little stressed, but still had a smile on his face. I actually go to chipotle once a week because of how much I like the food and I’ve never had a situation like that where there was one person serving and clearly a line Y’all gave that man Marco raise
• KH

  Katrina Harris

  Feb 23, 2026
  1.0
  Ordered two bowls online. There are many things added to the bowls that were not ordered and unwanted and things that were meant ordered on the bowls that were missing. Drove all the way back to ask them to remake it. Confirmed with the staff that what was written on the label was what was supposed to be in each bowl. Staff looked absolutely flustered and seemed to struggle remaking each. (It was not busy inside and they were pretty straightforward orders). They gave me my remade bowl still incorrect, without a bag, just the container. The container was covered in sour cream. Decided while we were there we might as well go ahead a drink, which we were charged for which was fine, but I really think that the least based on the service we got, that at the least should have been comp'd. Also the rice was undercooked.
• CB

  Caleb Ballard

  Feb 22, 2026
  2.0
  I’m usually a fan of Chipotle, but this location has consistently missed the mark. I visited at 9PM and they were completely out of rice, steak, and cheese. While I understand late-night shortages happen, the staff showed zero interest in making another batch. There were a decent amount of customers still coming through too, so I’m not sure why they’re not making more batches. They close at 10PM but act like they close at 9PM. (This is the second time this has happened) Beyond the food, the restaurant was in a state of disarray. There were large, dirty outdoor umbrellas stacked on the indoor dining chairs where customers are supposed to sit, making the environment feel more like a storage closet than a restaurant. For the price of two bowls, I expect basic ingredients to be available and a clean place to stand.