Order Accuracy
Many customers reported issues with missing items and incorrect orders, particularly with mobile orders.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being cold, poorly prepared, or unsanitary.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty restrooms and unsanitary food handling.
Speed of Service
Customers frequently mentioned long wait times, especially during busy hours, impacting their overall experience.