Many customers praised the friendly and attentive service provided by staff members like Melody, Neli, and Angie, while some reported poor service experiences.
Food Quality
The food received mixed reviews; while some customers enjoyed the cheesesteaks and found them fresh and flavorful, others complained about missing toppings and inconsistent quality.
Customer Experience
Several reviews highlighted positive interactions with staff, but there were also complaints about long wait times and lack of acknowledgment from employees.
Operational Issues
Customers expressed frustration with the restaurant's closing times and availability of menu items, indicating a need for better communication and management.
EW
Eric Waldrup
Feb 15, 2026
5.0
The young lady that fixes my sandwhich has never let me down
LD
Lawrence Dennis
Jan 22, 2026
1.0
Service horrible i came at 8:30 they said they where closed when they don't close until 9!
YC
yasmin coronado
Nov 24, 2025
5.0
Thanks for making my order even thou I scheduled it for a hour ahead 🙃. Forgot what time it was and send order for pick up at 11:45 instead of 10:45. Very nice ppl and good communication on helping me. I was already going to cancel but they told me to give them a few min to make my order. Within 10 min I was in and out. Thank you and sorry for my mistakes 🙏
AP
Alex perdomo
Nov 14, 2025
5.0
Melody es increíble! Siempre es amable, rápida y se asegura de que todo salga perfecto. Se nota que le gusta su trabajo y que se preocupa por los clientes. La comida siempre se ve y sabe deliciosa cuando ella está trabajando ¡Definitivamente una de las mejores! Sin
duda recomiendo este lugar Charley's cheesesteaks
JJ
Jennifer James
Nov 12, 2025
5.0
The service that Nelly and melody provided was amazing. The food was prepare very quickly, fresh and tasted amazing. These young lady are amazing employee and any company should feel grateful to have them as part of their team. Keep up the good work!!