Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Food Quality
Several reviews mentioned cold, old, or poorly prepared food, with complaints about the freshness of items like fries and burgers.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty dining areas and issues with food presentation.
Operational Issues
Frequent complaints about the dining area being closed, understaffing, and long wait times for service.
DD
Dee-Anna
Nov 17, 2025
1.0
This Wendy’s is never great with their service, but I’ve learned that sometimes that’s just how it is but yesterday took the cake! Went through the drive-through with a very long line, I know that’s telling but my grandson wanted Wendy’s… The miserable being that took our order asked us to pull up to the front. Since I knew it was going to be a minute I asked if they could ring me up one more item since I was going to be waiting and they said no they can’t take an order at the window …. he didn’t tell me that someone else had to because he seemed mad at life . Anyways we pull around and wait and wait and wait… So we pull into the driveway where the regular parking is and wait . I see other cars come and go and we’re about 15 mins in and I finally send my grandson in and he said they haven’t made it yet. I waited a couple of minutes and decide that I’m done and I would just like a refund so I take our drink back in and the guy at the front says we usually want you to wait in front of the store and I said we already did and y’all still don’t have our food. I said I sent my grandson in and he came back with nothing so it’s not like y’all were out there walking around looking for us because our food has not been made ! I asked for a refund and it takes forever, but the manager finally comes over and it took her forever to get my refund and I’m not really sure why… Now she was nice and she looked very lost there. I don’t know what the deal was. But as I was waiting for my money back, she said well you’re lucky at least you got your money back ?? I’m thinking what the hell does that even mean but whatever anyways horrible horrible horrible service ! Oh and the same miserable being that took my order also dropped the fry/ chicken strip holders on the floor , picked them back up in the fry area to be used again… I told the manager and she did nothing about it , lovely .
JJ
Jessica E (jlazle06)
Nov 16, 2025
1.0
SLOW! Three burgers and fries should not take 25 min to make. Fries are cold and not even full. Never got our receipt. They asked us to move up so others behind us could be helped. Three cars left before my husband went inside. He says the people were inside just looking at the screens not moving. What a waste of time and money.
BS
Brit Switzer
Nov 11, 2025
1.0
Ordered on the app for this location to dine in and the doors to the restaurant were locked up. Why are they taking dine in orders when the doors are locked?;
JC
John Cooper
Nov 6, 2025
1.0
DO NOT GO HERE!! No matter how low your expectations, you will be disappointed. Beyond mismanaged. Corporate office should intercede before goes out of business.
CT
Caitlin Tipton
Nov 5, 2025
1.0
It would be really helpful if the cashier working the lobby spoke English
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Fort Worth, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Fort Worth, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (817) 953-9452.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Trail Lake Wendy’s serve breakfast?
Yes, this Wendy’s location in Fort Worth, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 3815 Southwest Loop 820, Fort Worth, TX?
The drive-thru is open Monday to Thursday and Sunday from 6:30 AM to midnight, and on Friday and Saturday from 6:30 AM to 1:00 AM.
Does this Wendy's location offer dine-in and delivery options?
Yes, this Wendy's offers dine-in, drive-thru, and delivery services where available.
Is breakfast served at the Wendy's on Southwest Loop 820?
Yes, this location serves breakfast including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order food from this Wendy's online or via mobile app?
You can order via the Wendy's mobile app or online at order.wendys.com; select this location to browse the menu and place your order.
What payment methods does this Wendy's accept?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Where can I find nutritional and allergen information for Wendy's menu items at this location?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and within the restaurant upon request.
How do I contact this Wendy's location for feedback or questions?
You can call (817) 953-9452 or reach out via the Wendy's online Contact page or customer care number 888-624-8140.
What nearby places can I visit before or after dining at Wendy's on Southwest Loop 820?
Nearby you can visit Starbucks for coffee, CVS Pharmacy for health needs, or the UPS Access Point for shipping services before or after your meal.
Are there other fast food options close to this Wendy's location?
Yes, nearby fast food restaurants include another Wendy's, Subway, and Sonic Drive-In for alternative quick meal options.
Where can I get pet grooming or veterinary services near this Wendy's?
Petlocks Grooming, Rosie's Pet Boutique, and Wedgwood Animal Hospital are nearby for pet grooming and veterinary care.