Wendy's

3.4
1224 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3815 Southwest Loop 820, Fort Worth, TX
76133, United States

Hours

Reviews

3.4
1,224 reviews
5 stars
434
4 stars
256
3 stars
201
2 stars
88
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold, stale, or improperly cooked food, with some customers expressing disappointment in the freshness of their meals.

Management Concerns

Several reviews highlighted poor management practices, including unprofessional behavior and lack of responsiveness to customer complaints.

Dining Experience

Customers expressed frustration over the dining area being closed or locked during operating hours, impacting their ability to dine in.

Mixed Reviews

While some customers praised the food and service, the overall sentiment leaned towards dissatisfaction with multiple aspects of the experience.
  • NW
    Nannetta Williams
    5 days ago
    5.0
    The checker tried really hard to help... exactly
  • GB
    Gwendolyn Brown
    Dec 26, 2025
    5.0
    Went through drive thru for Frosty's and service was excellent! All smiles and great drinks. Thanks y'all
  • JO
    Jessica Owens-Loyd
    Dec 14, 2025
    2.0
    Typical of a fast food joint when the big bosses are gone— they were lacking in service, quality, and speed. Our food wasn’t all that fresh even though we sat at the window waiting quite a long time. The guy working the headset and window was great though. In fact, part of my issue was that he was running around getting everything done while his coworkers chose to either stand around or do their tasks in sloth mode. It really would be great if higher bosses would either randomly show up or even better, send their friends and family at random times and report back to them. Kind of like a secret shopper only honest and not someone just looking for a free meal and a payout.
  • JJ
    Jose
    Nov 25, 2025
    1.0
    Every morning when I want to get breakfast from this location they tell me the servers are down I just want some food it’s happened multiple times 😔
  • DD
    Dee-Anna
    Nov 17, 2025
    1.0
    This Wendy’s is never great with their service, but I’ve learned that sometimes that’s just how it is but yesterday took the cake! Went through the drive-through with a very long line, I know that’s telling but my grandson wanted Wendy’s… The miserable being that took our order asked us to pull up to the front. Since I knew it was going to be a minute I asked if they could ring me up one more item since I was going to be waiting and they said no they can’t take an order at the window …. he didn’t tell me that someone else had to because he seemed mad at life . Anyways we pull around and wait and wait and wait… So we pull into the driveway where the regular parking is and wait . I see other cars come and go and we’re about 15 mins in and I finally send my grandson in and he said they haven’t made it yet. I waited a couple of minutes and decide that I’m done and I would just like a refund so I take our drink back in and the guy at the front says we usually want you to wait in front of the store and I said we already did and y’all still don’t have our food. I said I sent my grandson in and he came back with nothing so it’s not like y’all were out there walking around looking for us because our food has not been made ! I asked for a refund and it takes forever, but the manager finally comes over and it took her forever to get my refund and I’m not really sure why… Now she was nice and she looked very lost there. I don’t know what the deal was. But as I was waiting for my money back, she said well you’re lucky at least you got your money back ?? I’m thinking what the hell does that even mean but whatever anyways horrible horrible horrible service ! Oh and the same miserable being that took my order also dropped the fry/ chicken strip holders on the floor , picked them back up in the fry area to be used again… I told the manager and she did nothing about it , lovely .

Frequently Asked Questions About Wendy's

Is Trail Lake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 3815 Southwest Loop 820, Fort Worth, TX?

The drive-thru is open Monday to Thursday and Sunday from 6:30 AM to midnight, and on Friday and Saturday from 6:30 AM to 1:00 AM.