Wendy's

3.4
1220 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3815 Southwest Loop 820, Fort Worth, TX
76133, United States

Hours

Reviews

3.4
1,220 reviews
5 stars
431
4 stars
256
3 stars
201
2 stars
87
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Food Quality

Several reviews mentioned cold, old, or poorly prepared food, with complaints about the freshness of items like fries and burgers.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty dining areas and issues with food presentation.

Operational Issues

Frequent complaints about the dining area being closed, understaffing, and long wait times for service.
  • DD
    Dee-Anna
    Nov 17, 2025
    1.0
    This Wendy’s is never great with their service, but I’ve learned that sometimes that’s just how it is but yesterday took the cake! Went through the drive-through with a very long line, I know that’s telling but my grandson wanted Wendy’s… The miserable being that took our order asked us to pull up to the front. Since I knew it was going to be a minute I asked if they could ring me up one more item since I was going to be waiting and they said no they can’t take an order at the window …. he didn’t tell me that someone else had to because he seemed mad at life . Anyways we pull around and wait and wait and wait… So we pull into the driveway where the regular parking is and wait . I see other cars come and go and we’re about 15 mins in and I finally send my grandson in and he said they haven’t made it yet. I waited a couple of minutes and decide that I’m done and I would just like a refund so I take our drink back in and the guy at the front says we usually want you to wait in front of the store and I said we already did and y’all still don’t have our food. I said I sent my grandson in and he came back with nothing so it’s not like y’all were out there walking around looking for us because our food has not been made ! I asked for a refund and it takes forever, but the manager finally comes over and it took her forever to get my refund and I’m not really sure why… Now she was nice and she looked very lost there. I don’t know what the deal was. But as I was waiting for my money back, she said well you’re lucky at least you got your money back ?? I’m thinking what the hell does that even mean but whatever anyways horrible horrible horrible service ! Oh and the same miserable being that took my order also dropped the fry/ chicken strip holders on the floor , picked them back up in the fry area to be used again… I told the manager and she did nothing about it , lovely .
  • JJ
    Jessica E (jlazle06)
    Nov 16, 2025
    1.0
    SLOW! Three burgers and fries should not take 25 min to make. Fries are cold and not even full. Never got our receipt. They asked us to move up so others behind us could be helped. Three cars left before my husband went inside. He says the people were inside just looking at the screens not moving. What a waste of time and money.
  • BS
    Brit Switzer
    Nov 11, 2025
    1.0
    Ordered on the app for this location to dine in and the doors to the restaurant were locked up. Why are they taking dine in orders when the doors are locked?;
  • JC
    John Cooper
    Nov 6, 2025
    1.0
    DO NOT GO HERE!! No matter how low your expectations, you will be disappointed. Beyond mismanaged. Corporate office should intercede before goes out of business.
  • CT
    Caitlin Tipton
    Nov 5, 2025
    1.0
    It would be really helpful if the cashier working the lobby spoke English

Frequently Asked Questions About Wendy's

Is Trail Lake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.