Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Fort Worth Subway® Restaurant at 205 NE 28th St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Several reviews highlighted exceptional customer service from specific employees, particularly Angel and Heather, while others reported rude or unhelpful interactions.
Food Quality
While many customers praised the quality and taste of the sandwiches, there were complaints about excessive salt and missing ingredients.
Staffing Issues
Multiple reviews mentioned being short-staffed, leading to long wait times and poor service experiences.
Cleanliness and Maintenance
Some customers noted cleanliness issues in the restaurant, including dirty floors and unsanitary practices.
Order Fulfillment
There were complaints about online orders not being fulfilled correctly or timely, leading to customer frustration.
NA
nastassia alcius
Jan 2, 2026
4.0
When you find yourself in a situation beyond your control, yet still manage to render quality customer service, it says a lot about you as a person. Despite being short staffed, Heather went above and beyond to serve not only myself, but also the customers that came in after me, with great poise. Thank you Heather. Your quality service did not go unnoticed 😊!
MN
Michael Norman
Dec 24, 2025
5.0
Great manager and the staff is always full of life, especially the guy the call kidd. He's always joking around and has a positive vibe.
DS
Donald Shaw
Dec 1, 2025
5.0
To whom it may concern
I am a silent shopper. I frequently visit this particular Subway; because each time I have been there the service was great and I was waited on with a degree of courtesy that was exceptional.
My favorite associate is a. Young lady name Angel. Each time this associate gives great customer service. Her service is always given with a smile and in a timely manner. No matter how busy it gets she treats the customers with a smile and is attentive to their orders.
This type of employee deserves to have pay increases and management opportunity. I am a professional shopper and
have served in the public for years.
I just want to give recognition to a deserving employee.
Thanks For Such Good Service and "Great. Sandwiches"
NC
Naomi Ciccone
Nov 23, 2025
5.0
Angel was great. She provided excellent customer service, was very attentive, and prepared our sandwiches exactly the way we requested. She was polite, patient, and made the whole visit pleasant. Thank you, Angel, for your professionalism and great service.
BM
brittany madrid
Nov 12, 2025
1.0
I called at 6:45pm. The lady on the phone was very rude to me as I was asking if they had meatballs. I just wanted to know if they were just out at the moment and if they would have more or not. Apparently this restaurant doesn’t serve meatball subs anymore. Very disappointed.