Customer Service
Numerous reviews highlighted poor customer service, including rudeness from staff and lack of responsiveness to customer inquiries.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, poorly prepared, or incorrect food items.
Slow Service
A significant number of reviews mentioned long wait times for orders, both for drive-thru and mobile orders.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed their food, indicating that experiences can vary.