Saltgrass Steak House

Reviews

• KW

  Kierra’s World

  6 days ago
  5.0
  Although it was a very busy night the hostess were very communicative with us. Our server Makayla did a great job not making us feel rushed, giving us time to enjoy each meal. She truly made it worth the wait. The food was delicious as always.
• AP

  Anastasiya Prokhorska

  Jan 3, 2026
  2.0
  Last night 1.2.26 was a very disappointing experience. My husband and I came for dinner and our server accidentally spilled a glass of soda all over the table and in my lap. My pants and the floor under our table were soaked. I am a pretty easy going person, so I wasn't per se mad at the server, accidents happen. But instead of offering to change our table, or providing any apology they just haphazardly wiped the table, sweeped the icecubes, and continued on like nothing happened. We were pretty much ignored the rest of the night. My jeans were dripping soda as we were leaving, but nobody even acknowledged their mistake. Don't get me wrong - we didn't expect free food, or any preferential treatment, but for a manager to not even come to our table to check in and make sure everyone was okay... My birthday dinner was definitely ruined, and so was the rest of our night.
• SF

  Shanna Franklin

  Dec 28, 2025
  1.0
  *Edited-I just read your response. What else is there that you need to know? What a ridiculous and inconsiderate response! This tells me that corporate re-training needs to begin at a higher level than just the wait staff.* I was so frustrated that all I could do is cry to keep from being unkind to the other employees. This was our first meal of the day after having left Church. Worst waitress and service I have EVER received at this location and it is normally my favorite restaurant to come to. Jessica needs to be retrained! She brought my husband's Blue Cheese Crumbles for his salad very late...as he was almost finished with his salad and said "Oh, you are halfway done now" and sat it down on the table for him. His beer never came to the table until I stood up and went to get a MOD. The manager on duty had it to our table within a few minutes. My six year old was getting antsy after waiting 45 minutes or so for his food. The manager got it to us pretty quickly after I asked him why it was taking so long for us to receive our order. I ordered a well done steak and received a medium well red steak. It ruined my entire meal. I sent it back and did not have anything to eat from this establishment. The manager did his best to rectify the situation, but the damage had been done and I left looking for somewhere else to find a good meal with good customer service. She was extra attentive to an older gentleman, which took time away from getting my family's order correct and bringing items that we ordered to our table in a timely manner or at all. One reason that he got extra attention was because his steak was not cooked per his order either and they had to remake it and bring him a new one. He was there before we were seated and had been waiting for his corrected order is how I know. HORRIBLE EXPERIENCE, I DO NOT RECOMMEND THIS LOCATION if you want quality food and service!
• TL

  Tim Lucas

  Dec 24, 2025
  1.0
  Was told there would be a 30-40 minute wait. About an hour passed by, went to check and see how much longer. They couldn’t give me an ETA. 3 hours later, still no text stating my table was ready. I guess I wasn’t important enough for them to seat me and my girlfriend. Wound up going to Longhorn Steakhouse instead. No wait and better customer service. Will not ever return to this location. Shame on you
• BB

  Brady

  Dec 21, 2025
  1.0
  I hate leaving bad reviews. But this was just horrendous. Me and my wife. Both got 16oz ribeyes. Ordered medium rare. Mine was cooked rare, hers was blue rare. We sent hers back. Our original plates took about 30min to come out. Then they took about 20min to fix her steak. The atmosphere was horrendous. Crying kids the entire time and ine kid crawling around the fire place. Felt like I was in a daycare. Our server was nice, but I saw her twice in about a hour we were there. Terrible experiance all around. It was road house quality food with bougie steakhouse wait times and prices. 1/10 do not reccomend coming here.

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