QDOBA Mexican Eats

Reviews

• KP

  kruti patel

  3 days ago
  5.0
  Never had issues at this location awesome customer service and food!! We drive 18 mins just to dine at this location even though we have one near our house.
• DD

  D D

  Nov 13, 2025
  2.0
  Disappointing Experience After Years of Loyal Visits to the location: Today, I break my silence. I’ve been coming to this Qdoba location for over two years, about every 60–90 days. I even worked for Qdoba during undergrad 5–7 years ago, so I’m familiar with company standards and expectations. My job frequently caters through Qdoba, and there’s a rack incentive for returning racks. On 11/12/25 around 8 PM, we arrived excited for the great food and service we’ve come to expect. Unfortunately, the experience was underwhelming from the moment we walked in. We entered with the catering racks, and several employees just stared at us no greeting, no “welcome in,” nothing. When we reached the counter, the staff continued to look confused until the manager came over. Thankfully, the manager was friendly, energetic, and helpful. I explained that we were using the catering rack incentive for free meals, and everyone seemed to understand. However, when we began ordering, the employee serving the food gave noticeably small portions so light that we had to ask for extra just to make them normal-sized. Each time we asked for a bit more, she would glance at the cashier for approval, which made things awkward. The cashier was also watching us closely, ringing up every single addition as if waiting/wanting to charge for something. When we reached the register, our total was $31.66. I reminded the cashier that our meals should be free under the rack incentive, and he replied, “Oh yeah.” Suddenly, the atmosphere turned tense as every employee began watching us. He then removed the meals but claimed we still owed $7 for “extra items.” I was surprised especially since the “extras” were normal portions, and my guacamole was on the side, not added to the bowl. After I questioned it, he removed the charges, clearly realizing it wasn’t fair. Then he said, “You still owe $1.08.” At that point, I paid just to see the receipt. After inspecting my receipt, I noticed the $1.08 charge was for a side of guacamole which I received on the side, not as an extra, and did not order anything additional. As we walked to grab silverware and drinks, we overheard employees talking about our situation, even saying, “They needed to pay something.” That was extremely unprofessional. We had planned to dine in but instead drove 35 minutes home to eat peacefully. Once home, we found that the food wasn’t even fresh—the adobo chicken was rubbery and tasted like it had been sitting out all day. After two years of regular visits (and significant business my employer brings through catering), this experience was truly disappointing. I’ve always chosen this location because of its excellent service, but this new crew lacks customer service skills and professionalism aside from the kind manager who helped us at the start. Sadly, I don’t see myself returning to this location anytime soon. I may give another Qdoba a try in the future, but this visit was unacceptable
• PK

  Phyllis Knowles

  Nov 6, 2025
  5.0
  Absolutely fantastic! Got a bowl with the steak! Love that you get chips! And they are refillable! Great value, taste and service. Forget that “other” place and come here❤️🥰🙌
• SM

  Sunil M

  Nov 6, 2025
  1.0
  Had a adobo chicken burrito bowl but I felt the food could be improved. The food was bland and previously they had many options in the toppings but I see limited toppings. The service was good and they are very patient. The atmosphere should be improved so that it’s easier to attract younger people.
• KM

  Kohner Morgan

  Nov 5, 2025
  5.0
  Way better than Chipotle and it's not even remotely close

Frequently Asked Questions About QDOBA Mexican Eats