Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts, leading to a poor customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and confusion with mobile orders, indicating a lack of attention to detail.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items and stale buns, contributing to customer dissatisfaction.
Service Speed
While some customers praised quick service during the day, others noted long wait times and inefficiencies, especially at night.
Cleanliness
A few customers appreciated the cleanliness of the location, but others raised concerns about unsanitary conditions, particularly with the soda fountain.
AN
Angelina Nieto
2 days ago
1.0
Very poor customer service at the drive thru.
Asked for my receipt 3 times and every time they gave me a different excuse.
They keep receipts to fill out surveys . And to keep the free rewards for themselves.
I ordered ice cream on the mobile app and when I got there they said machine was down and offered me cookies. Smh.
JH
Jessica Hawkins
Jan 2, 2026
2.0
T he is has to be one of the worst mc D’s I’ve ever been to. Super convenient but man I call it the worker less Mc D’s. You order on a kiosk and at some point with out a number or name being called you feed ends up in a box and you have no idea how long it’s been there cause you ran to the restroom and then stood with everyone else waiting for their food. Happen to glance over that way and think that bag and drink look about the size of my stuff. Walk over and glance at the receipt sure enough it’s yours. So you walk away slowly but lossed wondering how cold your damn food is gonna be.
Time and time again. If it wasn’t convenient I sure wouldn’t stop.
LL
Linda
Dec 29, 2025
4.0
What in the world have you done to you fry’s it taste like you fry them in meat blood there terrible shame on u for changing the great flavar they ust to Have
DD
Dalyn D
Dec 26, 2025
2.0
McDonald’s I’m calling the health department on this location! The soda for the fountain sodas tastes just like a dirty machine!!! This kids spirit tasted so dirty! It even leaves an after taste in your mouth! Y'all clearly aren’t cleaning the soda fountain machine like y'all should! Making kids and adults sick!!
JF
Jay Frank
Dec 21, 2025
1.0
First off I have never experienced such unprofessionalism at any McDonald’s . Plus I use to work at McDonald’s for 8 years . I have never known a McDonald’s to stop serving lunch at 1am . This is what I have experienced. I’m a dasher also , and this McDonald’s at 2:58am -3:20 am who ever the manger is this morning needs to go back to class and learn how to deal with customers and messed up issues . She was very combative and rude . She said that I must of been new to the area because since the store has been open they have always stopped breakfast before 2 am . Which I am not I have picked up from that McDonald’s for almost a year now . Never had an issue anytime of the day but I will not be back yall have definitely lost a customer my kids eat McDonald’s they love it but I won’t be giving this store my money anymore . Customer service your suppose to go above and beyond and this manger didn’t she was rude !!!!! Laughing saying I’m madams all types of stuff I will be reporting this situation to who ever u need to . Also they hid when I asked who was in charge red . Who is the supervisor, who is the Gm or who is the manager in charge she said they didn’t have taht she was in charged !!! This was on dec 21,2025 . Between the hours of 2:58 am and 3:20 am !!!!! So if you need lunch don’t go there it’s a waste and u taking a chance of being handed bad customer service
What are the operating hours of McDonald's at 8651 S Freeway, Fort Worth, TX?
This McDonald's location is open 24 hours a day, 7 days a week, from 00:00 to 23:59 every day.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, the McDonald's drive-thru is open 24/7, from 00:00 to 23:59 every day.
What delivery and pickup services are available at this McDonald's?
The location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order for delivery from this McDonald's?
You can order delivery online through their delivery URL at https://mcdonalds.order.online/business/-5579 or via the McDonald's mobile app available on iOS and Android.
What types of payments are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 8651 S Freeway, Fort Worth, TX 76140, United States.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Burger King, Popeyes Louisiana Kitchen #12557, Golden Chick, Tacos Taqueria, and Panda Express, providing several dining choices in the area.
What coffee shops can I visit near this McDonald's?
Starbucks is located nearby, making it convenient to grab coffee before or after your meal at McDonald's.
Are there any nearby services where I can get my car washed while visiting McDonald's?
Yes, there are car wash services nearby including Katie's Express Car Wash and Shell gas station which also offers a car wash and convenience store.
What amenities does this McDonald's offer for customers using their location?
This McDonald's provides drive-thru, WiFi, mobile ordering, McDelivery, gift cards, and mobile offers to enhance your experience.