McDonald's

3.5
1385 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5124 North Tarrant Pkwy, Fort Worth, TX
76244, United States

Hours

Reviews

3.5
1,385 reviews
5 stars
523
4 stars
291
3 stars
223
2 stars
95
1 star
253

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, unhelpful, or inattentive.

Cleanliness

Several customers noted unsanitary conditions, particularly in the play area and food preparation areas.

Speed of Service

Customers consistently complained about slow service, especially in the drive-thru, with long wait times reported.

Employee Attitude

While some employees were praised for their friendliness, many reviews indicated a lack of care and professionalism among staff.
  • AH
    Abi hancock
    Nov 15, 2025
    1.0
    The entire place smelled like sewage and the Dr Pepper I got from the front didn’t taste right so I had them get it from the back and it still didn’t taste right then I got tea instead and it tasted sour the play area was also pretty dirty and we all feel sick after eating
  • ES
    Emily Stanford
    Nov 12, 2025
    1.0
    Absolutely the worst experience here yesterday. I ordered a chicken nugget meal and a $5 meal deal. I was greeted with “what do you want?” In a very rude tone. I politely told her my order, with a water. She said sorry we can’t serve water with the meals only soft drinks. Which I know is not true because every single time I ever go to McDonald’s, I always order water because I don’t drink soda. So I didn’t get a drink with my meals. Then I went up to the window to get my food and I asked her for some sauce and she said that it was $.40 per sauce. Then I asked her doesn’t sauce come with the chicken nugget meal? She said nope $.40 for each one. Then, we got our food. The burger patty was rock hard and the chicken nuggets were mushy. It was disgusting. My kids didn’t eat it, and they cried. Worst experience ever! Rude staff nasty food! Highly disappointed. If you don’t want to work at McDonald’s then don’t!
  • EE
    Elisabeth
    Nov 2, 2025
    1.0
    The absolute worst McDonald’s experience I have ever had. Rude staff. Incompetent & then roll their eyes when they messed up the order. Literally argued with me on what I ordered before paying at the window. Meanwhile.. I used the ap & even applied a reward . On top of all of that.. not one monopoly piece despite all items being physical monopoly items… absolutely the cherry on the top is when I asked for ketchup and she basically dropped them while passing to me in the rudest way possible.
  • IA
    Ivan Armentero
    Oct 29, 2025
    1.0
    On my last previous visits I have gotten either an incorrect item or have a missing item. Today I had an incorrect item. I tried to call the store multiple times to inform them, but no one answered. I was forced to have to drive back to the store. At the store, the drive-through lady asked the manager Angelica if she was able to answer the phone because I was the one that kept calling. Angelica responded no then when asked if she was able to answer she responds she doesn’t want to. After about 10 Minutes of waiting in the lobby, I was finally able to wave someone down to ask for help. I then explained to them how I have an incorrect item. They were able to remake my item correctly. It’s very upsetting to hear the reason why the restaurant didn’t answer my call is because they chose not to.
  • AA
    Alyssa
    Oct 21, 2025
    1.0
    They like FaceTiming at work more than doing their job. :( I had an online order this morning— they had me pull up to the 2nd window. I finally went inside because they clearly forgot about me :) but instead I see the drive thru old lady is elbows-down in her FaceTime call instead of doing her job! You would expect a teen but an old lady! Get off your phone!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 5124 North Tarrant Pkwy?

The drive-thru is open from 5:00 AM to 11:00 PM Monday to Wednesday and Sunday, and extended to 2:00 AM on Thursday and Friday, with Saturday hours from 5:00 AM to 11:00 PM.

Can I order delivery from McDonald's in Fort Worth and what are the delivery hours?

Yes, delivery is available with hours from 5:30 AM to 10:30 PM Monday through Wednesday and Sunday, all day on Thursday and Saturday, and 8:00 AM to 11:29 PM on Friday.