Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback highlighted poor customer service, including rude staff and lack of responsiveness to customer concerns.
Food Quality
Several reviews mentioned food being cold, old, or improperly prepared, leading to dissatisfaction.
Drive-Thru Efficiency
Customers frequently complained about slow service and long wait times in the drive-thru.
Management Issues
Multiple reviews pointed to poor management practices, including unprofessional behavior and lack of training for staff.
BS
Brian S
1 day ago
1.0
This time my drink tasted weird, Ordered a coke and it tasted like Root beer mixed with a chemical, also the mchicken sandwhich bun was brunt, tasted bad that I just threw it away.
JP
Jackie Pence
Feb 23, 2026
1.0
I had hair in my burger so glad I noticed it before I pulled off I even gave it back to the girl at the window. Disgusting!!! Do better!!!
AB
Andy Bao
Feb 16, 2026
1.0
so tell me why i order through drive thru and they said hot honey mccrispy was unavailable but when my friend order online and went to pick it up, they GAVE HIM 3. the employee lied straight to my face, disrespect fr
BJ
B J
Feb 11, 2026
1.0
You all marked the DoorDash order as ready at 445a, February 11,2026.
I banged on the window, twice, and the female manager tells me I have to wait until 5am to pick up the order, because its not ready and yall arent open yet.
I asked why yall marked the order ready prematurely, and she proceeds to act like she doesnt understand English. Well, maybe you should not be in an English speaking country working customer service.
-Stop accepting orders so early knowing that youre not going to give them out until opening time.
-Stop marking orders as ready when they are not. If it marks as ready when you print the sticker, you either need to wait to print the sticker, or contact corporate to have the tech team fix it.
Do you not care that it makes us look like we are lollygagging?
Do you not care that if I was Dashing on Earn By Time it will look like I'm stealing time and could possibly get deactivated?
Take this feedback, get out of your feelings, and do better.
We all have a job to do, and obviously we need each other to make it work.
Stop being lazy, ignorant, and uncaring.
But, with me having previous experience with the owners team, I understand the lack of care.
Multiple times I asked not to be contacted when giving feedback, and they emailed me anyway. When I asked why she didnt respect my wishes to not be contacted, she said the owners want to show they care and she's told to contact anyway. We'll, obviously, the owners are ignorant and dont care about anyone but themselves.
II
Imran
Feb 4, 2026
1.0
Terrible second drive thru order taker, didn’t want to answer price question on a menu item. I kept saying hello with no response, and after a few minutes punts me to first lane operator.
May be having a bad day, thats ok as long its not a pattern.
And McD folks, please stop replying with a canned message, not helpful, I am not sure how much more detail you need.
What are McDonald's delivery hours at the Western Center location in Fort Worth?
McDonald's delivery hours are from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday; 5:00 AM to 11:59 PM on Thursday; and 24 hours on Friday and Saturday.
Can I use McDonald's drive-thru service at this location late at night?
Yes, the drive-thru is open from 5:00 AM to midnight Monday through Wednesday; until 4:00 AM on Thursday; 24 hours on Friday and Saturday; and from 4:00 AM to midnight on Sunday.
Does this McDonald's offer mobile ordering and contactless delivery options?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for delivery or pickup at this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both Apple and Android devices for convenient ordering.
What payment options are accepted at McDonald's Western Center?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What are the main operating hours for dining in at this McDonald's?
Dining hours are from 5:00 AM to midnight Monday through Wednesday; 5:00 AM to 4:00 AM Thursday; open 24 hours on Friday and Saturday; and 4:00 AM to midnight on Sunday.
Is there a McDonald's app available for easy ordering?
Yes, the McDonald's App is available for download on the Apple App Store and Google Play Store to facilitate quick ordering and rewards.
Are there any nearby coffee shops to the McDonald's at Western Center?
Yes, Starbucks, a popular coffee shop, is nearby and could be a great option before or after your visit to McDonald's.
What other fast food restaurants are close to this McDonald's location?
Nearby fast food options include Popeyes® Louisiana Kitchen, Whataburger, and another McDonald's restaurant.
Are there any fitness or recreational facilities near this McDonald's?
Yes, 24 Hour Fitness - Fort Worth, TX is close by, making it convenient to grab a meal before or after your workout.
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