McDonald's

3.7
1205 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3012 W Berry Street, Fort Worth, TX
76109, United States

Hours

Reviews

3.7
1,205 reviews
5 stars
514
4 stars
250
3 stars
153
2 stars
82
1 star
206

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow and rude service, particularly at the drive-thru, with many experiencing incorrect or incomplete orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, including overcooked items and missing ingredients.

Cleanliness

Customers frequently noted dirty dining areas and restrooms, contributing to a negative dining experience.

Staff Attitude

Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of accountability.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
  • LG
    Leslie Guerrero
    2 days ago
    1.0
    This is my second time at this exact McDonalds location where I go try to use my rewards I show them that reward has been successfully completed on my end because all my points go away right after giving code and the same guy with curly hair whos the manager always gives me attitude saying I have to contact McDonalds customer support thats not his problem and so on or wants me to pull to the side and will ignore you. He doesn’t care at all..Except this time when I asked nicely for help with my code he told his staff in Spanish thinking I didnt understand to just ignore me. When I then asked if I could use a different code he ignored me again and I ask the girls at the window if they can just take my order then they yelled at me and said no. Even after I told them fine I wont use the code then even though all my points were gon after I felt very embarrassed and upset I had my son with me and all I wanted to do was get his food but they are always rude there and dont care because they say its “franchise owned” I really felt threatened to when they all came to the window because It was just me and my son. I will post something every day until action is taken. I also have proof that my rewards was put in yet I left with no food…all because the manager did not want to take a look at my phone. Then they were all saying things under there breath in Spanish…very unprofessional!
  • KM
    Katelyn Joy Moore
    Nov 15, 2025
    4.0
    It’s a McDonald’s at the end of the day, food-wise. What sets this McDonald’s apart, though, is the wonderful staff! The employees are always so pleasant, kind, and SO efficient. This McDonald’s is SUPER quick and has a lot of people working to ensure it goes smoothly, with many even being outside along the drive through line (a la Chick Fil A) to keep things speedy. They rarely get my order wrong at all, which is saying something because I am particular so I always have a lot of adjustments I ask for! The employees are great, and whatever they are getting paid, they deserve more!
  • CM
    Connie Martinez
    Nov 3, 2025
    5.0
    Love taking my grand & great grandson to McDonald's. They love the nuggets and grandma make points for more free food! Great customer service 👏
  • CQ
    Chris Quick
    Oct 30, 2025
    2.0
    Very slow drive thru service, have been asked multiple times to pull forward, but there really is no where to go except the side street.
  • SW
    sean walsh
    Oct 22, 2025
    1.0
    This has to be said. The worst McDonald’s service EVER. It’s happened so often that I had to write this at this point, avoid this McDonald’s at all costs. The amount of attitude and victim mentality dripping off of the drive thru person was palpable. I simply asked for a soda, and was rudely cut off saying they don’t have carbonated beverages. I repeated what they said to me as a question, and they proceeded to saracastily make fun of me asking the question back to them to confirm that a McDonald’s had ZERO carbonated drinks. Whoever was working the drive through, sounded female, at 8:40pm, should be talked to.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 3012 W Berry Street, Fort Worth, TX?

McDonald's is open Monday through Thursday from 5:00 AM to 12:00 AM, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to 12:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday from 5:30 AM to 11:30 PM, Friday and Saturday from 5:30 AM to 12:30 AM, and Sunday from 6:00 AM to 11:30 PM.