McDonald's

3.5
1403 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13124 Hwy 287, Fort Worth, TX
76052, United States

Hours

Reviews

3.5
1,403 reviews
5 stars
537
4 stars
292
3 stars
212
2 stars
115
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers praised the food as fresh and tasty, others complained about cold, undercooked, or incorrect items.

Cleanliness

Mixed reviews on cleanliness; some noted clean dining areas while others reported unsanitary conditions.

Management Issues

Several reviews highlighted unprofessional behavior from management, impacting overall customer experience.

Staff Friendliness

Despite negative experiences, many customers appreciated friendly staff members who provided good service.
  • JF
    Juanita Ford
    6 days ago
    1.0
    Let me start by saying I had to give a one star just to put a review on here I use my app and use my points to get a kids meal. The employee said the code didn’t work then asked me what I wanted on my kids meal so therefore the employee song there was a kids meal then I get to the window because they’re having issues with the code. Ask for the manager after the (female) at the window said that they would go ahead and fix it and she would have somebody come take the order and to where we get the kids meal the manager, Bianca comes and tells me she’s not able to help me because she don’t have proof that I use the code, but her employee just asked what Kids meal I wanted so therefore the code even though it wasn’t working on there and showed it was a Kids mail but yet you’re telling me you won’t help me after the app took my Points and advising me. You can’t give me my order because you can’t justify the points or the code went back-and-forth with me at the window, as if I was lying, but why would somebody lie about using the app or points simply over a kids meal this manager was not only rude, but also looked at me as if I was lying over something so simple like a kids meal but this is the person that you have as a manager position at your restaurant
  • TI
    tim ingram
    Dec 28, 2025
    3.0
    Typical McDonald's. Clean with friendly, quick service but I have never been able to get any form of ice-cream. Always the same answer. The machine is down.
  • TL
    Tristan Luna
    Dec 20, 2025
    5.0
    Came in Drive thru in the morning. Alyssa answered and was very nice. Met atthe window and was met with kindness in regards to my coffee.
  • MC
    Melissa Clark
    Dec 19, 2025
    1.0
    Visit here if you want to wait and have your bag dropped on the floor by this person. BTW she will still pack it even though its been on the disgusting floor
  • CW
    Chandler Watkins
    Nov 28, 2025
    1.0
    Nobody ever expects anything from a McDonald’s but this one is levels below anything you could experience. The copious amount of salt on my fries and the mayonnaise all on the side/wrapper of my McChicken was only the encore of the worst service I’ve received. The person at the food window who seemed to be a manager, older white gentleman with a receding hairline, was the epitome of “you are just customer number X for me”. No greeting at the window just handed me my drink with coke streaming along the sides. Asked him for BBQ sauce and his response was “50 cents”. I tried to explain that last time I mobile ordered a few sauces and paid but they forgot all of them, but before I could even finish he reached his hand out of the window and tapped their “sauces are 25 cents extra sign”. So I finally finished my sentence and he slammed the window got the sauce and finally gave it to me. No use for the sauce when the food is cold and inedible anyway.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 13124 Hwy 287, Fort Worth, TX?

The McDonald's operates daily from 4:30 AM to 2:00 AM, except on Friday when it is closed.

Does this McDonald's location have a drive-thru, and what are its hours?

Yes, the location has a drive-thru open Monday to Thursday from 4:30 AM to 1:00 AM, Friday from 4:30 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.