Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Wait Times
Many customers reported excessively long wait times at both the drive-thru and inside the restaurant.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.
Food Quality
Several reviews mentioned issues with food quality, including cold or stale items and incorrect preparation.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a lack of attention to hygiene.
MB
Muhammad Bilal
Nov 5, 2025
1.0
No staff always short of staff take so much time zero customer service
MP
mae patzer
Nov 5, 2025
3.0
The food is consistently good, but they’ve recently changed employees and the drive thru is very slow. 15+ minutes.. used to move very quickly.. this needs improvement.
KH
Khris Hughes
Nov 2, 2025
5.0
The manager Esperanza is awesome. There was an issue with my order and she fixed it no problem. No attitude or anything. Just a really nice lady. Definitely my favorite McDonald’s around here.
MC
Michael Collins
Oct 30, 2025
3.0
I have been doing the surveys to buy one get one sandwich and have never had a problem until this past Sunday. The manager would not me use it for 2 sausage mcmuffins since they were on the buy one get one for a dollar menu. I have used the coupon every Sunday morning until this past Sunday. She was kind of rude which I didn't appreciate.
SF
Shannon Frahm
Oct 14, 2025
1.0
Manager on duty that night was rude and giving me dirty looks got rude with her employee who was working drive through window. I told him to have a good evening and manager was like what did you you just say. I told her I was talking to him and said have a good night she said something under her breath and called her out she cussed me! Bad enough go to drive through and said not taking orders but will in 10 or 15 mins. Wait and go back through to be then told its cash only. Could have told me that when you told me not taking orders but will in 10 minutes and it's cash only. Smh worst service at this location at night!
Where can I order McDonald's online or via an app?
You can order via the McDonald's App available on the Apple App Store and Google Play, or order online at https://mcdonalds.order.online/business/-5579.
What are some nearby dining options around McDonald's on Centre Station Drive?
Nearby dining options include Ny Pizza & Pasta, Trinity Tavern, Panda Express, Taco Bell, Chipotle Mexican Grill, Panera Bread, and Villa Grande Mexican Restaurant.
Are there other fast food restaurants near this McDonald's location?
Yes, nearby fast food options include McDonalds - CentrePort Station, another McDonald's, Taco Bell, Panda Express, Simply Burgers, Chick-fil-A, and Jimmy John's.
Which nearby hotels can visitors stay at when visiting this McDonald's?
Nearby hotels include Hampton Inn & Suites Dallas/Ft. Worth Airport South and Candlewood Suites DFW South.
What services does this McDonald's location provide to customers on-site?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
How can nearby places like FedEx Office Print & Ship Center and nail salons be useful to McDonald's customers?
Customers visiting McDonald's can easily access nearby services like FedEx Office for printing or shipping needs and salons like Viora Nails or Upscale Spa & Nails for beauty treatments, making it convenient to combine errands and meals.