Kahwa Coffee

Reviews

• MM

  Marissa

  4 days ago
  1.0
  I generally enjoy coming to Kawah Coffee in Fort Worth. It’s quiet and well kept. Most of the staff are welcoming, attentive, and genuinely seem to care about customer experience. There’s a noticeable difference when certain employees are working. If you’ve ever heard, “It’s going to ask about a tip, just so you know, totally optional…”—you probably know exactly who I’m referring to. To protect his identity, let’s call him “Chad Doe.” His demeanor consistently comes across as dismissive and aloof. While other team members go out of their way to greet customers, bring drinks to tables, engage in friendly conversation, and offer a warm send-off, his service feels minimal and disengaged in comparison. What stands out most is the contrast between effort and expectation. Despite providing what feels like the bare minimum in service, there’s an unmistakable emphasis on tipping. You won’t hear this consistent demand for tips by anyone else. It’s kind of sad, actually. The tone and reaction when a tip isn’t left is noticeable—and not in a positive way. Good customer service naturally encourages gratuity; entitlement does not. It’s unfortunate because he may not realize the impression he leaves. Customer service requires presence, professionalism, and a willingness to engage. He lacks all of these. I genuinely wish him well and hope he finds a role he’s passionate about. In the meantime, I hope management takes note of the inconsistency, because the rest of the team does an excellent job representing the shop. To “Mr. Chad Doe”: I hope you’re able to take this feedback as a constructive data point—an opportunity to reflect, grow, and continue developing your emotional intelligence and customer service skills.
• DA

  Diane Arnaout

  Feb 25, 2026
  5.0
  A wonderful, spacious coffee shop with really good coffee and delicious pastries. I was able to get a lot of work done in the quiet environment and ate one of the best croissants ever. The barista was attentive and kind.
• JW

  J Whitfield-Golleher

  Feb 25, 2026
  2.0
  This was our first visit to Kahwa this morning. My husband and I love coffee and have been enjoying trying different coffee shops in the area since we recently moved here. Unfortunately, our experience was disappointing. I requested my coffee extra hot, but it was served lukewarm. The flavor itself was good. The blueberry loaf, however, was underbaked and nearly raw in the center, while the orange cranberry loaf was quite dry. Additionally, as I was leaving, I thanked the staff member at the counter, and he did not respond or even turn around, which felt unwelcoming. That said, the space itself is lovely, and I especially appreciated the quilts on display. I had hoped for a better overall experience.
• ZG

  Zaid Gallo

  Feb 12, 2026
  5.0
  Cool spot! Jesse helped me out with some awesome egg and cheese sandwiches and was super courteous and helpful while managing the shop by himeself.
• NR

  Nicholas Rodriguez

  Feb 11, 2026
  5.0
  Very pleasing to experience this gem, coffee was amazing and this is the perfect spot to get some work or study time done. Gentleman in the front assisted every customer very proficiently I was impressed on how easy it was for him to make others laugh! Lively place would recommend 👌 👍 Thanks Kahwa!

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