Customers reported inconsistent service quality, with some praising fast and friendly service while others experienced long wait times and incorrect orders.
Food Quality
While many customers enjoyed the food, there were complaints about missing ingredients and poor preparation, leading to dissatisfaction.
Staff Behavior
Feedback varied on staff behavior, with some customers noting friendly and helpful employees, while others reported unprofessional conduct and lack of hygiene.
Management Issues
Several reviews highlighted concerns about management, including being short-staffed and not addressing customer complaints effectively.
JB
John Bowman
Jan 2, 2026
2.0
This is my local Jimmy John's and although I absolutely love the food, the service and attention to detail has been horrible. 50% of the time they get the order wrong or items completely missing. I understand this happens from time to time but the regularity that this happens at this store is astounding. Had to return to the location several times this past year to correct orders. I would stay clear of this location if you are on the go.
TJ
T JS
Dec 11, 2025
4.0
The post Malone looking dude was great, I did an online order for pickup and had to wait a little bit, but I get it was lunchtime great food great service keep it up folks. Food service industry is tough sometimes
JD
Jonathon Dobbs
Nov 6, 2025
5.0
Amazing fast and very polite and very informative Dane jd were some of the best cooks I've had in a while definitely coming back soon
SO
Steve OBrien
Oct 23, 2025
5.0
Dane made the JJ PICKLEWICH a day before they were to debut!!! It was great and just what I was craving !!!!