Jimmy John's

3.2
247 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4813 Bryant Irvin Rd., Fort Worth, TX
76132, United States

Hours

Reviews

3.2
247 reviews
5 stars
109
4 stars
24
3 stars
10
2 stars
17
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about missing ingredients and poorly made sandwiches.

Staffing Problems

Several customers noted that the location is often understaffed, leading to delays and poor customer experiences.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the cleanliness of the location.
  • JB
    Jamie Bryana
    1 day ago
    5.0
    Molly was so amazing! My girlfriend and I had a busy day and stopped in for sub and received the best service ever from a fast food chain with ms Molly! She was super knowledgeable and friendly! Gave us amazing suggestions for our sandwiches and for what to try on our next visit! She went above and beyond for us and was simply an all around pleasure to converse with! Thank you Molly! We will be back soon!
  • SS
    Stormy Stanford
    1 day ago
    5.0
    Due to my friend and I having certain eating restrictions, Molly was absolutely amazing helping us! I felt as if we were making it slightly difficult for her, but she was an incredible help. Couldn't have gone to a better shop!!!
  • WS
    waylin schiwart
    Dec 5, 2025
    1.0
    This is crazy, placed a delivery order at 7:20pm 45 minutes later my food was delivered ( I live 1 mile away) upon opening my sandwich I find that there is only lettuce and tomato, no meat, no peppers nothing. I call the store and let them know, I was then told it would be best if I drive to the store to fix the issue. When I arrived at the store I was asked to be patient waiting for my replacement food as they don’t have bread and we’re just now putting in the oven. It is now 8:40 pm and I am still waiting. This would have never been acceptable when I worked for Jimmy John’s ( edited to add that it is now 8:50 and after watching other orders go out I finally have my order.)
  • DR
    dayna rasmussen
    Sep 20, 2025
    2.0
    I usually like this location, but today I had a bad experience. Ordered a toasted sub for pick up today. They are toasting subs with the fresh ingredients on them. Who wants hot pickles and hot lettuce? Is it not common sense to put them on afterward?? Also I ordered oregano and it looked like the oregano shaker spilled. ALL the oregano. It was weird. I have ordered online for pick up many times from this store and have never been asked to sign the receipt for tip. I was asked to sign the receipt. Seems like they are looking for tips. Odd when they are not doing anything extra for online orders.
  • AS
    Ashraf Siam
    Aug 17, 2025
    1.0
    I placed an order through their app. Brianna the manager claimed she was closed 9/17 on a Sunday at 8:30. The app said they were open, their hours said they were open, yet couldn’t fulfill the order. I was told it would be a week to get my refund. So glad it was handled so well.