Five Guys

2.8
74 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger JointFive Guys
Your nearby Five Guys at 1428 North Old Decatur Road in Fort Worth is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1428 North Old Decatur Road, Fort Worth, TX
76179, United States

Hours

Reviews

2.8
74 reviews
5 stars
26
4 stars
4
3 stars
3
2 stars
14
1 star
27
  • PB
    PangNhia Burke
    Dec 22, 2025
    2.0
    Management really needs to address some ongoing issues at this location. I keep telling myself I’m not going to come back, but the fries are just that good. Unfortunately, that’s where the positives stop. On several occasions, I’ve called to let them know the Cajun fries are over-seasoned—and not just a little. It’s so bad that I have to come home and sift through my fries before I can eat them. You can clearly see in the photo that there’s still way too much seasoning even after sifting. When I’ve called to give feedback, the response has been dismissive at best. I’ve been told, “Okay, next time just get it without Cajun,” or the call was simply ended. That’s not customer service, and it doesn’t address the issue. Employees in-store also barely acknowledge customers, which adds to the poor experience. At this point, I’ll likely drive the extra 5 miles to another location and hope for better service and consistency.
  • MM
    Miss Muggwamp
    Dec 8, 2025
    5.0
    OMG - one of the best hamburger I've eaten in the last 20 years. The cheese is melted & gooey. App gives you so many options.
  • CW
    Chelle Wakeley
    Nov 24, 2025
    2.0
    Food was fine for what it is. Comparable to other higher fast food burgers but way more expensive. We spent over $70 for 3 burger meals. We've eaten at actual table service burger restaurants and not spent that much.
  • TA
    Tee Allen
    Nov 17, 2025
    2.0
    My burger was not made correctly. It tasted okay, but it’s not what I wanted.
  • EO
    Emily Olivas
    Oct 18, 2025
    1.0
    Literally every single time my family and I get food from here something is wrong or missing, not once have we even received an apology or accountability. Overpriced and poor service.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.