Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fort Worth,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,255 reviews
5 stars
727
4 stars
225
3 stars
101
2 stars
65
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly and attentive staff, while others reported rude service and long wait times.
Food Quality
Food quality received mixed reviews; while many enjoyed the chicken and sides, others complained about dryness and blandness.
Cleanliness
Cleanliness of the restaurant was inconsistent, with some customers noting clean dining areas and others reporting dirty tables and bathrooms.
Order Accuracy
Several customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Staffing Issues
Many reviews highlighted understaffing as a recurring problem, contributing to slow service and longer wait times.
- JGJW Gonzales6 days ago3.0All of these stores seem to be very location specific when it comes to quality. This branch is aggressively mediocre. I've had some El Pollo that was absolute fire and this place was just average with the same above average prices. Chicken was good but the portions offered were very small. My burrito was full of just about everything but chicken. I was not stoked and won't be returning to this location again.
- ASAlexus Nicole Beauty & SoulJan 1, 20265.0The customer service was amazing, along with the food!
- NDN DDec 23, 20255.0Cashier was friendly with a smile gave great service. The food was delicious the chicken was seasoned well juicy. Charro beans were excellent. Overall a great experience at Pollo Loco.
- MCM ChuDec 19, 20253.03.3 stars. Got a grilled chicken salad to go. Chicken was a tad dry though. Clean restaurant. Quick service.
- BABeatriz AguileraDec 13, 20255.0Delicious chicken! It was grilled to perfection with crispy skin 🤤. Also the service was excellent Lane was the cashier and explained the menu to us since it was our first time here. Highly recommend 👌
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Fort Worth, TX?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Fort Worth offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Fort Worth, TX.
Where is El Pollo Loco located in Fort Worth, TX?
El Pollo Loco is located at 8817 N Freeway, Fort Worth, TX 76177, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through service for convenient ordering and pickup.
Where can I find the menu and order food online from El Pollo Loco?
You can view the menu and place orders online at https://order.elpolloloco.com/menu/.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Near El Pollo Loco, you can visit La Madeleine French Bakery & Café for French cuisine or Raising Cane's for more chicken options.
Are there other fast food or chicken restaurants near El Pollo Loco?
Yes, nearby options include Raising Cane's and Wendy's for fast food, and Velvet Taco for taco specialties.
What nearby amenities can assist me in getting to El Pollo Loco or parking?
The nearby I-35 W @ North Tarrant Pkwy offers convenient transportation, and there is a Costco Gasoline station near the area if you need fuel while visiting.