Brand Certified
El Pollo Loco
4.1(1261 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
8817 N Freeway, Fort Worth, TX
76177, United States
Certified by El Pollo Loco • Mar 01, 2026
(817) 232-6080
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/fort-worth/8817-n-freeway
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fort Worth,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
1,261 reviews
5 stars
731
4 stars
225
3 stars
101
2 stars
67
1 star
137
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, particularly the chicken, though some noted inconsistencies in portion sizes and flavor.
Customer Service
Service quality varied significantly; while many customers highlighted friendly and attentive staff, others reported rude service and long wait times.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and lobby areas, despite some positive comments about cleanliness.
Order Accuracy
There were multiple complaints about incorrect orders and poor handling of complaints, particularly regarding missing items and lack of accountability from management.
Staffing Issues
Many customers noted that the location appeared understaffed, leading to slow service and longer wait times.
- HSHarrison SarrattFeb 24, 20262.0Food was delicious however we had to wait a while before we had our order taken Half the tables were actually dirty and there was one of the staff members on break listening to reels on max volume. Horrible experience but food was good and hot.
- CLCassandra LeeFeb 19, 20265.0Always great food and service!! Thanks!!
- XPXavier PerezJan 30, 20265.0Fresh food, great taste, and excellent customer service every time. Yofri Leon is always super friendly and helpful, which makes the experience even better. One of my go-to spots—highly recommend!
- MMMarkJan 18, 20262.0Waited 23 minutes in the drive through for 4 cars. Canes was moving 16 cars a minute.
- JGJW GonzalesJan 7, 20263.0All of these stores seem to be very location specific when it comes to quality. This branch is aggressively mediocre. I've had some El Pollo that was absolute fire and this place was just average with the same above average prices. Chicken was good but the portions offered were very small. My burrito was full of just about everything but chicken. I was not stoked and won't be returning to this location again.
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