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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(299 reviews)

Business Details

(682) 250-5615
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Worth, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7621 Summer Creek Rd, Fort Worth, TX
76123, United States

Hours

Reviews

3.6
299 reviews
5 stars
163
4 stars
25
3 stars
16
2 stars
22
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.

Food Quality

Many customers express dissatisfaction with food quality, particularly donuts and hot food items, citing issues like stale products and incorrect orders.

Speed of Service

Service speed varies significantly; some customers report quick and efficient service, while others experience long wait times and delays.

Consistency

There are numerous complaints about inconsistency in order accuracy and food preparation, leading to frustration among repeat customers.

Community Engagement

Positive remarks highlight the business's involvement in community support and charitable efforts, enhancing customer loyalty.
  • JA
    Julian Aldana
    Feb 19, 2026
    1.0
    Absolutely terrible experience. I walked up to the door and could clearly see the drive-thru was open and donuts still sitting on the shelves. When I asked what donuts were available, the employee told me they didn’t have any. I mentioned that I had just seen donuts through the door, and he responded that they were “old” and being thrown away. You’re open until 10pm for a reason, and donuts are supposed to be made fresh daily. This happened on 2/19 at 9:28pm. Extremely disappointing customer service.
  • SS
    Shy
    Feb 16, 2026
    1.0
    My donuts tasted like soap and my hashbrowns tasted like it was prepared in a pan with 7 different other food items.
  • NJ
    Nikiba Johnson
    Feb 2, 2026
    3.0
    The 2 women was more interested in talking about what they were talking about than coming to the drive thru window to see why I was thinking. They both looked at me multiple times but decided that it was better that they continue there conversation. After just holding down the horn one comes to the window and I tell her I never got my other drink…. ( an apple juice and she closed the window said something to the other woman and walked back and forth then came back tot the window grabbed the apple juice and whispered sorry.. Poor Customer service skills is so common and selfishness is so common nowadays… u can continue ur conversation when u take care of the people who is contributing to your hourly pay.
  • SD
    Shelleny Dennis
    Feb 1, 2026
    5.0
    Service good,food was yummy and coffee was great they have a good selection of non dairy or alternative milks.
  • JS
    Jaclyn Sofia
    Jan 28, 2026
    1.0
    I went in and asked for a brown sugar shaken expresso. Got it and it tasted so bitter, they didnt put any syrup or anything. I politely asked the drive thru worker if he could put some more syrup in it. He automatically got a attitude & said they already put syrup in it, i asked if he could put some more, grabbed the cup and walked away when he came back, tried it and it was the exact same. If he doesn’t know with people and put best customer service on he needs to rethink this job.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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