Chipotle Avondale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including stale chips, cold or undercooked items, and even bugs found in food.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes, with many customers feeling they were not getting their money's worth.
Customer Service
Customer service was frequently criticized, with reports of rude staff, poor handling of complaints, and a lack of professionalism.
Cleanliness
The restaurant's cleanliness was a common concern, with multiple reviews noting dirty tables, overflowing trash, and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor communication regarding their orders.
BL
Ben L
Nov 17, 2025
2.0
I have been going to this location since it opened. First week or two, it was really good. After that, I have not been impressed. It often doesn't appear the tables get wiped down, I have had several orders where things are missing/wrong or they go light on everything but the rice (which has been overcooked multiple times). The employees haven't been rude or anything, but you certainly don't get a welcoming spirit from them either.
At this point I think I would rather drive another 15 minutes to another location than to visit this specific one.
BL
Brittany Lee
Nov 16, 2025
5.0
They seriously don't have any lines or lime juice of any kind but want to display a banner above the serving counter with a burrito & a slice of a bright green lime. I was a little disappointed to be honest. False advertising at it's finest but all in all the food was good, the place was clean & the service was decent.
DC
Dashanie Crosby
Nov 14, 2025
1.0
Rice was not done … veggies were burnt with a horrible taste to them. I called customer service about my order and was advised that nothing could be done.
JS
jaime schultz
Nov 4, 2025
1.0
Extremely disappointed. The portions have become very small for the price, the tables were dirty, and the trash bins were overflowing. It’s sad to see how much this place has gone downhill — I’ve been coming here since they opened, but the service and quality just aren’t what they used to be. With so many new restaurants opening in the area, I’ll be trying other options instead.
RC
Robinson Cruz
Oct 23, 2025
2.0
These last two times I've had a very bad experience at this chipotle.
First time I was charged double meat although I was not given double meat nor I didn't ask for it, but the customer in front of me did. That wasnt an issue for me, mistakes happen. But when I looked at the receipt and noticed it I told the cashier, she said "You got charged double meat because you had double meat" I said no I didn't nor did I ask for it, she asked the server (distrust) the server said "No, that was the other guy in front of him". Then they got the manager involved and he was even worst. He asked me if did you get double meat? I said no, I didn't get double meat, I didn't want double meat either. And then he asked me where my plate is! As if I'm lying, He asked me too did you already eat? I said I'm halfway done so he made a face and said before giving me a refund. There were no apologies, no kindness and no sense of custimer service.
This last time I ordered chicken brown and they ran out of chicken among other meats, they started rationing the chicken instead of giving the full amount. It was a small amount and the chicken looked burnt, they offer nothing to make up for it. And I can't tell which ingredient has too much salt but this bowl is way too salty.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Avondale serve?
Chipotle Avondale offers a customizable Mexican menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill on weekdays?
Chipotle Avondale is open from 10:45 AM to 11:00 PM Monday through Friday.
Does Chipotle Mexican Grill have an online ordering option?
Yes, you can order online through their official order website at https://order.chipotle.com/ or via the Chipotle app.
Where is Chipotle Mexican Grill located in Fort Worth?
Chipotle Avondale is located at 13040 Saginaw Blvd, Fort Worth, TX 76179.
How can I contact Chipotle Avondale if I have questions or concerns?
You can reach them by phone at +1 682-267-9128 or by email at TX.4516.Avondale@chipotle.com.
What are some popular nearby dining options close to Chipotle Avondale?
Near Chipotle, you can find Panda Express for Chinese cuisine, Texas Roadhouse for barbecue, Wayback Burgers for American-style burgers, Popeyes® Louisiana Kitchen for chicken, and Subway/Tiger Mart for sandwiches.
Are there convenient fuel and automotive service options near Chipotle Avondale?
Yes, nearby fuel stations include Mobil, Exxon, and Shell. Automotive services like Brakes Plus and Jeeps Unlimited are also close by for repairs and customization.
What nearby amenities can customers access before or after visiting Chipotle Avondale?
Customers can visit nearby places such as Starbucks for coffee, Shammy's Car Wash for auto detailing, and Mighty Liquor or Plaza Liquor for convenience and liquor shopping.
Does Chipotle Mexican Grill follow sustainable and responsible food sourcing practices?
Yes, Chipotle prioritizes 'Food with Integrity', sourcing ingredients from farms that practice humane and sustainable methods without artificial additives.
How can I stay connected with Chipotle Mexican Grill on social media?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, and their YouTube channel for updates and exclusive offers.