Chipotle Mexican Grill

3.1
227 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Avondale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
13040 Saginaw Blvd, Fort Worth, TX
76179, United States

Hours

Reviews

3.1
227 reviews
5 stars
84
4 stars
31
3 stars
17
2 stars
14
1 star
81

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale chips, cold or undercooked items, and even bugs found in food.

Portion Sizes

Numerous reviews mentioned consistently small portion sizes, with many customers feeling they were not getting their money's worth.

Customer Service

Customer service was frequently criticized, with reports of rude staff, poor handling of complaints, and a lack of professionalism.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple reviews noting dirty tables, overflowing trash, and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor communication regarding their orders.
  • BL
    Ben L
    Nov 17, 2025
    2.0
    I have been going to this location since it opened. First week or two, it was really good. After that, I have not been impressed. It often doesn't appear the tables get wiped down, I have had several orders where things are missing/wrong or they go light on everything but the rice (which has been overcooked multiple times). The employees haven't been rude or anything, but you certainly don't get a welcoming spirit from them either. At this point I think I would rather drive another 15 minutes to another location than to visit this specific one.
  • BL
    Brittany Lee
    Nov 16, 2025
    5.0
    They seriously don't have any lines or lime juice of any kind but want to display a banner above the serving counter with a burrito & a slice of a bright green lime. I was a little disappointed to be honest. False advertising at it's finest but all in all the food was good, the place was clean & the service was decent.
  • DC
    Dashanie Crosby
    Nov 14, 2025
    1.0
    Rice was not done … veggies were burnt with a horrible taste to them. I called customer service about my order and was advised that nothing could be done.
  • JS
    jaime schultz
    Nov 4, 2025
    1.0
    Extremely disappointed. The portions have become very small for the price, the tables were dirty, and the trash bins were overflowing. It’s sad to see how much this place has gone downhill — I’ve been coming here since they opened, but the service and quality just aren’t what they used to be. With so many new restaurants opening in the area, I’ll be trying other options instead.
  • RC
    Robinson Cruz
    Oct 23, 2025
    2.0
    These last two times I've had a very bad experience at this chipotle. First time I was charged double meat although I was not given double meat nor I didn't ask for it, but the customer in front of me did. That wasnt an issue for me, mistakes happen. But when I looked at the receipt and noticed it I told the cashier, she said "You got charged double meat because you had double meat" I said no I didn't nor did I ask for it, she asked the server (distrust) the server said "No, that was the other guy in front of him". Then they got the manager involved and he was even worst. He asked me if did you get double meat? I said no, I didn't get double meat, I didn't want double meat either. And then he asked me where my plate is! As if I'm lying, He asked me too did you already eat? I said I'm halfway done so he made a face and said before giving me a refund. There were no apologies, no kindness and no sense of custimer service. This last time I ordered chicken brown and they ran out of chicken among other meats, they started rationing the chicken instead of giving the full amount. It was a small amount and the chicken looked burnt, they offer nothing to make up for it. And I can't tell which ingredient has too much salt but this bowl is way too salty.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Avondale serve?

Chipotle Avondale offers a customizable Mexican menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill on weekdays?

Chipotle Avondale is open from 10:45 AM to 11:00 PM Monday through Friday.