Chipotle Mexican Grill

3.1
543 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle Trinity Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3050 S Hulen St, Fort Worth, TX
76109, United States

Hours

Reviews

3.1
543 reviews
5 stars
202
4 stars
85
3 stars
35
2 stars
25
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and lack of attention to orders.

Food Quality

Several reviews mentioned declining food quality, including bland flavors and inconsistent portion sizes.

Cleanliness

Multiple customers noted that the restaurant was dirty and poorly maintained.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and issues with online order fulfillment.

Staff Attitude

Several reviews highlighted a lack of enthusiasm and friendliness among staff members.
  • SM
    Stephen Morton
    Nov 6, 2025
    1.0
    I have been getting take out there for a while. I stop there after work at about 950pm. I no longer go there because even though they don't close until 11pm, at 950pm they are starting to break the kitchen down and put stuff away. Last night I walked out because even though they don't officially close for another 70 minutes, all the staff were cleaning and ignoring the customers. I'm guessing they want to close at 1030pm and leave early every night.
  • MH
    Matt Herring
    Oct 18, 2025
    1.0
    Before reaching the register the experience was the normal Chipotle experience. Efficient, kind and helpful. When we reached the cashier, she was distracted, had to ask what we said again, and double charged for guacamole. The veggie bowl comes with Guacamole, which as far as I know does not include a separate charge for Guacamole. I don’t believe I have ever been charged for guacamole on a veggie bowl. When i approached the cashier about the error, she didn’t listen or acknowledge what I was saying. She said that she charged me only once for the guac on the first bowl. When I asked about the second charge, she said it was for the side of guac, that should have come with the veggie bowl. I gave up trying to explain she double charged. I checked the app and it in fact does not charge for guac on the veggie bowl. Poor customer service. Probably won’t be coming back.
  • JN
    Joe Nelsen
    Sep 24, 2025
    1.0
    This is the most incompetent group of people I’ve seen in my ENTIRE life. I’ve never witness stupider people with lack of drive or effort. They all have bad attitudes, which isn’t our fault they can’t get a decent job. They also gave me incorrect change after I gave the person who is the “manager” a 50 dollar bill for a 21 dollar ticket, she just said have a nice day. Then I demanded my change and she digressed because she realized she’s wrong. Once I got home I realized she was wrong again and still owes me 8 dollars. Unfortunately for you people I work for a marketing company and I’m going to conduct the worst smear campaign since Trump in 2020. Who ever owns this location showed be ashamed and take a good look in the mirror. This is by far the most disgusting establishment in Fort Worth.
  • MC
    Molly cullen
    Sep 14, 2025
    1.0
    THEY WERE out of litterly all of the simple things that go in every bowl. and weren’t very nice
  • JM
    James McCalip
    Aug 22, 2025
    5.0
    This Chipotle has a little hallway with the to the bathroom that allows for a bit more privacy if you're having a meeting. Otherwise it seems to be a very busy Chipotle with a lot of people picking up to go and a fair number of delivery drivers coming in.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Trinity Commons?

Chipotle Mexican Grill in Trinity Commons is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill offer delivery or pickup services?

Yes, they offer both in-store pickup and delivery services.