Chipotle Mexican Grill

3.1
545 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Trinity Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3050 S Hulen St, Fort Worth, TX
76109, United States

Hours

Reviews

3.1
545 reviews
5 stars
204
4 stars
85
3 stars
35
2 stars
25
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of attention to orders.

Food Quality

Several reviews mentioned declining food quality, including smaller portions and bland flavors.

Cleanliness

Multiple customers noted that the restaurant was dirty and poorly maintained.

Order Accuracy

There were frequent complaints about incorrect orders and missing items.

Staff Attitude

A number of reviews highlighted negative attitudes from staff, impacting the overall dining experience.
  • SL
    Sydney Luther
    Dec 25, 2025
    5.0
    The workers here were so nice and the food was delicious.
  • MC
    Maria C.
    Dec 6, 2025
    1.0
    They allow way too many delivery order to be stolen at this location because no one is keeping track of the to-go order shelf. Please improve your protocol to save drivers and customers the inconvenience.
  • CF
    charles ferriss
    Dec 5, 2025
    5.0
    Excellent service and food!
  • SM
    Stephen Morton
    Nov 6, 2025
    1.0
    I have been getting take out there for a while. I stop there after work at about 950pm. I no longer go there because even though they don't close until 11pm, at 950pm they are starting to break the kitchen down and put stuff away. Last night I walked out because even though they don't officially close for another 70 minutes, all the staff were cleaning and ignoring the customers. I'm guessing they want to close at 1030pm and leave early every night.
  • MH
    Matt Herring
    Oct 18, 2025
    1.0
    Before reaching the register the experience was the normal Chipotle experience. Efficient, kind and helpful. When we reached the cashier, she was distracted, had to ask what we said again, and double charged for guacamole. The veggie bowl comes with Guacamole, which as far as I know does not include a separate charge for Guacamole. I don’t believe I have ever been charged for guacamole on a veggie bowl. When i approached the cashier about the error, she didn’t listen or acknowledge what I was saying. She said that she charged me only once for the guac on the first bowl. When I asked about the second charge, she said it was for the side of guac, that should have come with the veggie bowl. I gave up trying to explain she double charged. I checked the app and it in fact does not charge for guac on the veggie bowl. Poor customer service. Probably won’t be coming back.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Trinity Commons?

Chipotle Mexican Grill in Trinity Commons is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill offer delivery or pickup services?

Yes, they offer both in-store pickup and delivery services.