Multiple customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Food Quality
While many praised the food as fresh and tasty, there were complaints about inconsistency in preparation and portion sizes.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
The establishment was frequently noted for its cleanliness, with many customers appreciating the tidy environment.
App Experience
Customers expressed frustration with the app's functionality and promotional offers, citing issues with order processing and misleading discounts.
CB
C B
Oct 25, 2025
1.0
What's the use of having the app? I placed an order at 1055 for pickup at 1115 the earliest time available. This place opens at 11 and I'm there.. Three orders at register are being placed.. Yet those 3 orders were out be for mine and out before mine at 1115 and mine was just was given at 1128 but since I'm late back to work I have time to write a review.. And my dang order was still WRONG!
I originally have 2 star but when my food is wrong 1 star now!
This is replying to response :
There was no gap in time from me placing the order and store getting it. When I walked in my ticket was printed on counter by cash register because I let them know who I was that I had a app order. I assume they were already working my ticket. But the orders taken at register after my ticket were worked first. My app order was placed 5 min before you opened...
EG
Edgardo Guzman
Aug 30, 2025
5.0
Good food. Quiet place. Good people
BP
Brenda Peterson
Aug 18, 2025
5.0
This Charleys location has exceptional management and employees. The food was hit and fresh and the employees were friendly and very welcoming
JR
Josie Reitzammer
Jul 20, 2025
2.0
Lately, I been disappointed with them. Everytime we order to deliver they forget items or the Philly looks like a small one. They always forget my puckles, Philly without pickles does not taste the same.
CC
Catherine
Jul 19, 2025
5.0
This is an amazing restaurant I had an issue and they immediately took care of it for me it’s always great fast and great staff
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks at Westside Corner?
Charleys Cheesesteaks is open Monday through Thursday and Sunday from 11:00 AM to 9:00 PM, and on Friday and Saturday from 11:00 AM to 10:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, delivery service is not available as the delivery hours are closed every day.
Is there a drive-through option at Charleys Cheesesteaks?
No, the drive-through service is closed every day and not available.
Can I place an order for pickup or takeout at Charleys Cheesesteaks?
No, both pickup and takeout services are closed every day and not offered currently.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
It is located at 9521 White Settlement Rd Ste 109, Fort Worth, TX 76108, USA.
Can you tell me about some dining options near Charleys Cheesesteaks?
Nearby dining options include Little Caesars Pizza for pizza, Taco Bueno for Tex-Mex, Whataburger for burgers, and Mancuso's Italian Ristorante for Italian cuisine.
Are there any fast food restaurants close to Charleys Cheesesteaks?
Yes, fast food nearby includes Charleys Cheesesteaks and Wings, Little Caesars Pizza, Taco Bueno, and Whataburger, which offer quick and convenient meals.
What nearby services are available if I visit Charleys Cheesesteaks and need automotive help?
Near Charleys Cheesesteaks, you can find automotive repair at Pep Boys, Brakes Plus, Take 5 Oil Change, Kwik Kar Lube & Tune, and Kwik Kar Oil Change & Auto Care.
Is there a beauty salon or nail bar near Charleys Cheesesteaks?
Yes, VP Nail Bar and Rose of Jericho Spa and Wellness Center are nearby beauty and wellness spots where you can get salon and spa services.