Many customers praised the friendly and helpful staff, particularly highlighting individuals like Zaid, Kareem, and Josh for their exceptional service.
Food Quality
The food received positive feedback for being delicious and well-prepared, with specific mentions of the Philly cheesesteaks and wings.
Safety Issues
There were serious concerns raised about food safety, particularly regarding raw chicken served to customers, indicating a need for improvement in food handling.
Cleanliness
Customers noted that the restaurant maintained a clean environment, contributing to a positive dining experience.
Portion Sizes
Some customers felt that the portion sizes were smaller than expected, which could be an area for improvement.
DD
Debbie
Feb 23, 2026
5.0
The cheesesteak sandwich was delicious and the customer service was outstanding! I will be back for sure!
KM
Kristi Monheiser
Feb 10, 2026
2.0
The cheesesteak was pretty much all bread. Hardly any meat, peppers, or onions. Lots of cheese. Tasted ok but not worth the money.
DD
Debra
Feb 10, 2026
5.0
Made to order delicious and hot food!
MC
Majbrit Clarke
Feb 5, 2026
5.0
I consider myself a professional and at my job I try to give above the top service, I am a flt attn and I also deal with alt of people, so I’m at CharliesSteak and this worker, his name is Zade is very impressive!! His helpful personality to everyone and attentiveness is awesome! As I’m sitting here eating and listening to him deal with customers is so refreshing to hear!! Also it’s so clean and organized agin refreshing!! Thanks to all who work here especially Zade!
MM
Mj Martuch
Jan 30, 2026
1.0
I have bought from this Charleys and the portions are kinda small,....but the worst part is that online it says that they close at 10pm, I drove and got here at 9pm and they say that they close at 9pm. Change the hours please!