Buffalo Wild Wings 'GO'

2.9
139 reviews

About

Chicken Wings Restaurant

Location

Buffalo Wild Wings 'GO'
2813 Heritage Trace Pkwy, Fort Worth, TX
76177, United States

Hours

Reviews

2.9
139 reviews
5 stars
51
4 stars
15
3 stars
7
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Order Fulfillment

Numerous customers reported significant delays and inaccuracies in their orders, with many receiving incorrect items or missing components.

Customer Service

Feedback highlighted a lack of professionalism and poor customer service from staff, with several instances of rude behavior and unhelpful attitudes.

Food Quality

Many reviews indicated dissatisfaction with the food quality, including complaints about undercooked wings, lack of seasoning, and overall poor preparation.

Atmosphere

The atmosphere was described as chaotic and unwelcoming, with loud music and staff appearing disinterested in customer interactions.

Management Response

Some customers noted positive experiences with management, who were helpful and attentive, but these instances were overshadowed by the overall negative feedback.
  • LL
    Lena Lee
    Nov 11, 2025
    3.0
    Don't go here for lunch! I put in an online order at 12:33, the app said my order would be ready at 12:50, and didn't get my food until 1:18. I only got it that soon because I tried to, very politely, cancel my order because I had to get back to work and the lady at the register felt bad for me. She was very kind, and I hated to be that person, cutting in front of others, but she insisted. There were only two people working and they were obviously struggling. The lady at the register had to keep going back to assist the cook. This is a scheduling issue, or maybe someone called in sick, but a good manager will do anything to keep his or her staff from being overwhelmed like this. The staff didn't seem to feel like this was out of the ordinary, so I tend to believe this is bad management. I hate to see good staff being badly managed. I gave 3 stars because the wings are fine, no better or worse than any other wings you get from these places, and because the staff is trying. Management gets zero stars.
  • JG
    Jim Gilbert
    Nov 7, 2025
    1.0
    If you want good service and a polite staff, DON’T try to order here in person. If you don’t want to be cut off mid sentence while trying to order or have someone pop off an attitude with you, DON’T order here. If you don’t want to feel discriminated against from a racist staff member DON’T order here. This male staff member should be fired immediately. Completely unacceptable!!
  • FG
    Francisco Garcia
    Oct 31, 2025
    1.0
    One hour and a half to fullfill an order and uncompleted.
  • RD
    Ruby Diab
    Oct 19, 2025
    1.0
    Saltiest burger I have ever tasted in my life. The boneless wings were good.
  • RD
    Red Devil
    Oct 13, 2025
    1.0
    This location used to be one of my favorites, but the quality has dropped a lot recently. I usually order every week or two, and the past few visits have been disappointing. Just look at these boneless wings, some are literally smaller than Chick-fil-A nuggets. They gave me 10 pieces packed into a small box (the size they normally use for 6-piece wings or regular fries), which shows how tiny they are. This has happened couple of times before, but I assumed it was just bad timing and all. Unfortunately, it seems to be a consistent issue now. Last week, I ordered the BOGO boneless Thursday special (6 + 6), but when I got home, there were only 10 pieces. I really hope management takes note and brings the quality back to what it used to be.

Frequently Asked Questions About Buffalo Wild Wings 'GO'

What is the full address of Buffalo Wild Wings 'GO' in Fort Worth, TX?

Buffalo Wild Wings 'GO' is located at 2813 Heritage Trace Pkwy, Fort Worth, TX 76177, USA.

What are the opening hours of Buffalo Wild Wings 'GO' throughout the week?

Buffalo Wild Wings 'GO' is open every day from 11:00 AM to 12:00 AM (midnight).