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Bojangles

3.8
(231 reviews)

Business Details

12801 South Freeway, Fort Worth, TX
76028, United States
(682) 447-9843

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Location

Bojangles
12801 South Freeway, Fort Worth, TX
76028, United States

Hours

Reviews

3.8
231 reviews
5 stars
121
4 stars
33
3 stars
21
2 stars
16
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning managers who went above and beyond to ensure a good experience.

Food Quality

While some customers enjoyed the chicken and biscuits, others reported issues with food temperature, flavor, and freshness, particularly with fries and tenders.

Order Accuracy

Several reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Drive-Thru Experience

Customers frequently mentioned long wait times and poor service in the drive-thru, with some expressing dissatisfaction with the efficiency of the staff.

Menu Limitations

Some customers were disappointed by the limited menu options, particularly the absence of bone-in chicken, which they expected from a chicken restaurant.
  • KM
    KRISTINE MANCILLAS
    Feb 14, 2026
    5.0
    Manager found out it was our 1st time and came out with heart shaped blueberry muffins! 💙 Chicken is a legit 10. Crispy but moist on the inside. The flavor is SO good. Bo sauce was my fave. Hubby loved the Peach honey pepper sauce. Beats Church's chicken hands down.
  • LH
    Larissa Harvey
    Feb 12, 2026
    5.0
    We stopped in here after driving an hour from where we live, we wanted bo rounds as those are our favorite thing, we didn't know they only did those for breakfast but manager kinta was amazing and made us some anyway!! He was amazing, very polite, we would definitely go back!!!
  • KS
    Katt Strack
    Feb 8, 2026
    1.0
    Count your days Bo. I have wasted so much money at this stupid place. You charge for ranch, and put the tiniest little amount in those big cups. Order is never right when you order on the app. How come your app gives me the option to Bo size my entire order. Drink AND side, but when I get to the window, you wana tell me my drink isn’t Bo sized after you sure done charged me for it? Adding the photos from YOUR app. Fix it. And quit charging people twice for a Bo sized drink that you fill to the top with ice and barely any drink to begin with.
  • LS
    LINDA SANCHEZ
    Feb 7, 2026
    5.0
    100% worth it. The Bojangles food is serve hot and fresh. The food is very delicious! My family and I didn’t mind waiting while the food was being prepared fresh. I prefer the food to be made fresh. The manager provided exceptional customer service. The Staff were very friendly despite being rushed and busy. The food is quite deliciously tasty. My family order the tenders and chicken sandwich were a 10/10. I recommend the blueberry biscuits 💯 and peach cobbler are delicious. We got extra blueberry biscuits to eat the next day. And we’re still fresh and tasty, even better with honey. We visited the Bojangles Store # 002075 12801 South Fwy Fort Worth, Texas 76028. Located on the intersection of SEC South Freeway & McAlister Rd. ✔️ Keep up the great customer service you are providing daily.
  • TC
    Tesha Cox
    Feb 5, 2026
    1.0
    My family and I went to the one on Irving and loved the peach cobbler and fries. We decided to go to the store on Burleson since it is closer to our house. We ordered fries, Mac and cheese and peach cobbler. They told us at the drive thru they didn't have Mac and cheese, we were disappointed but ok with it. Then we get to the window and they tell us they don't have any peach cobbler. We cancelled our order and left. Not a good experience 🤦🏼‍♀️

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