Dunkin'

4.0
637 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Bliss, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1310 Cassidy Rd, Fort Bliss, TX
79916, United States

Hours

Reviews

4.0
637 reviews
5 stars
326
4 stars
127
3 stars
82
2 stars
39
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their friendliness while others were reported as rude or unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drinks, leading to frustration and dissatisfaction.

Wait Times

Numerous reviews highlighted long wait times, particularly during peak hours, contributing to a negative experience for many customers.

Food Quality

There were mixed reviews on food quality, with some customers enjoying fresh items while others reported cold or stale food.

Cleanliness

Several reviews mentioned cleanliness issues within the store, affecting the overall dining experience.
  • MC
    Maria Carter
    Oct 2, 2025
    1.0
    Oct 2nd - today. I placed a 50$ order on the app, said should be ready by 5:43pm -got to the location on time and a Red Haired Older lady was working alone, saw me, refused to come to the window for a PICK UP. I honked. Nothing. I called & she ignored the phone until eventually she disconnected it...I honked & she kept sweeping the same spot with her back turned away from me until 617 ish-still wearing the headset....i have a 2 yr old with me & a new born & cant get out of the car - so she closed before 6pm, cant get my order because she wont come to the window, can't ask for a refund cause theres no way of getting a hold of the location, nothing. Dunkins has a make it right guarantee. So make it right cause she knows what she was doing.
  • KK
    Kristopher Knapp
    Oct 1, 2025
    2.0
    Bring a flashlight in the morning. Their screen doesn’t light up and I don’t really eat out that often, so I have no idea what’s on their menu. Edit: came back a few more times this week. Ordered caramel craze warm but they gave me the wrong drink some cold drink with 6 pumps sugar 6 pumps caramel, 6 pumps cinnamon, etc someone definitely has diabetes. I threw it away. Next day I got caramel craze, taste like black coffee Also I’m assuming they don’t do military discounts. Came in uniform, I feel awkward asking for discounts so I guess that’s on me because I didn’t ask for one, but come on…I’m in uniform on post.
  • CD
    Caleb Dickinson
    Sep 20, 2025
    1.0
    There was a worker named Erica, who refused to serve a 6 dozen donuts to a service member today at 0600 on September 20th. She displayed poor work ethics, and a lack of customer service. I’m beyond disappointed in this employee, and will not be coming back.
  • VF
    Victoria Figueroa
    Aug 13, 2025
    1.0
    Hair in my food
  • BS
    Bryan Sims
    Jun 9, 2025
    1.0
    This place is an absolute embarrassment. Cold food, awful coffee, terrible service, dirty store, staff with a foul mouth. Swearing at a customer for asking (quite politely) to warm up the cold sandwich you served? Little over the top there, hope your day got better after your temper tantrum. LOL do NOT go here.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1310 Cassidy Rd, Fort Bliss?

Dunkin' is open Monday through Friday from 5:00 AM to 6:00 PM, and on Saturday and Sunday from 6:00 AM to 6:00 PM.

Does Dunkin' at Fort Bliss offer delivery services?

No, this Dunkin' location does not offer delivery services.