Tropical Smoothie Cafe

Reviews

• MM

  marah

  Jan 2, 2026
  1.0
  I ordered online and picked up this morning, the smoothies were great but the food was an absolute scam. I ordered a chicken mozzarella pesto Panini and I got my husband a chipotle, chicken Panini and both had no chicken and his was actually a veggie Panini, I don’t understand how that could’ve happened. Mine was literally pesto sauce and shredded cheese, and it was cold. Nothing was hot or heated at all. The young lady who works at the front was so rude. I think that’s probably why the food came out bad was because they don’t want to be there and they don’t wanna work. It is what it is, but I will not ever come back. And for 35 bucks? Terrible I feel cheated.
• CM

  Cedric and Kristian Milligan

  Dec 26, 2025
  1.0
  I have patronized this location many times. Usually the wraps are full, the flatbreads are hearty and smoothies filled to the brim. This morning was the opposite. I asked for 2 drinks and 2 food items. When I walked in to grab my drink 1 of them was not filled to the brim like it usually is. I asked if there was anything that can be done and she responded “I don’t know why it does that some time, I can put ice in it”. I rejected and just walked out with my order. I got in my car and gave my husband his stuff and took mine out. As I began to unwrap it I immediately took a bite and it wasn’t pleasing to me. It was also extremely small like a taquito not a wrap. I returned back inside to address my concerns and was told I would need to speak with the manager. The manager arrived from the bathroom and I began to express my discontent with what was purchased. The manager argued that this was the standard size when I expressed I didn’t care for the taste and it was unpalatable she responded saying “it is not her problem that I do not like it” I was completely shocked by the response and asked for a refund which was denied. I even used my points and received $5 off for a purchase I didn’t care for. I asked for her name (Radha) and was presented with her attempt to continue arguing. I told her there isn’t a need to argue I have asked for something and you’re denying my request, correct and she said yes. I asked for the gm name was told Krish and they are on vacation and Radha encouraged me to file a complaint with corporate, so I did. I sat in the restaurant and filed the complaint. I also took a picture of the taquito and left it there. I am so upset by this outcome when I frequent this location often. I doubt I will ever return but I do want my money back
• MM

  Makayla McConnell

  Oct 7, 2025
  1.0
  The service wasn’t friendly at all. The smoothie was okay, drinkable, but not good compared to other locations. And trust me, I have been to SEVERAL locations. This is the second worst one I have been to, so I guess that could be a compliment, but never coming back. Never!!!!!!!?
• SL

  shelette lee

  Aug 16, 2025
  3.0
  Very disappointed. Ordering in the app should guarantee your order is properly prepared. You have all the information printed on the ticket. You traveling to pick up your order. Get it home and the smoothie is missing one of the ingredients that you paid for. Yes the amount is not the point, but it’s the time you waste having to travel back and forth for them to remake you a smoothie that should have been made the way you ordered it the first time. Just a suggestion for the staff. They should take in to consideration their paying customers time. You have customers who travel to your place of business for one of your smoothies by passing other smoothie shops because they love your smoothies you should be able to add points on their app or be able to refund them for the missing ingredient. I spend lots of money with you all and travel to get a smoothie I’m very disappointed. I would normally rate y’all a 5 star but today you will be a 3. Missing the Blueberries!
• BG

  B George

  Jul 18, 2025
  1.0
  Real person honest review. Visited the store 7/18/25 at 4;30pm. Extremely disappointed in the Baja chicken wrap and the kale apple slaw. The wrap was not made correctly. Missing ingredients and the kale apple slaw was baby spoon sizes. Disappointed

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