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Tom Thumb

4.2
(706 reviews)

Business Details

2301 Justin Rd, Flower Mound, TX
75028, United States
(972) 539-2366

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 2301 Justin Rd, Flower Mound, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today! Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 539-2366. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Tom Thumb
2301 Justin Rd, Flower Mound, TX
75028, United States

Hours

Reviews

4.2
706 reviews
5 stars
392
4 stars
172
3 stars
69
2 stars
30
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are significant complaints about rude and unhelpful customer service, particularly at the customer service desk.

Cleanliness

The store is frequently praised for its cleanliness and organization.

Pricing Issues

Customers report high prices and issues with pricing accuracy, including complaints of being overcharged.

Staff Friendliness

While some staff are noted for being friendly and helpful, there are also reports of inconsistency in service quality.

Product Quality

Mixed reviews on product quality, with some customers noting fresh produce and good deli items, while others report issues with expired or poor-quality items.
  • LM
    Laura Mahan
    6 days ago
    1.0
    This whole company is going downhill fast. When it comes to their online shoppers, they dont always finish out the order after you pick it up. This prevents you from noting if there was an issue with the order or need a refund if something is missing or incorrect. I think they figured that out because multiple orders lately dont get completed. They owe me money from a substitution and ive called them twice now and they still haven't returned my money. They are stealing money from people by not caring enough to correct the transactions. Their employees are nice, but enough of them are slacking and not doing their job well and the online shopping experience has become terrible. Not refunding customers money is a serious issue! These people dont seem to care. WARNING: Tom Thumb will apparently deactivate your account if you leave them a review such as this one - exposing their theft. Then when you go to reactivate it via the number it sends you in their app, those folks said they have no ability to reactivate your account. They say they will send it to their "back stage" whatever that means. So basically, you leave them a bad review, they delete your account. What a great way to gain customers! 🤦🏼‍♀️ All they had to do was correct the balance. Thats it. Shop at tom thumb at your own risk!
  • GM
    Greg Mcdaniel
    Nov 29, 2025
    5.0
    Very clean.
  • AG
    Anneliese Gumaer
    Nov 20, 2025
    1.0
    Literally tried to call beforehand to ask questions about the car registration and got hung up on 5 times before I was even able to talk to someone. You get put on hold for different amounts of time before someone picks up and then the line suddenly disconnects. The time periods are also too random for it to be a machine. Whoever was at the customer service desk from 2-4 on 11/20/25 needs to have a run down of how to treat customers over the phone. I work for a retailer and if someone is genuinely just hanging up instead of letting it ring before they can handle it OR telling me to wait a moment, that is horrible business practice. Genuinely appalled at customer service these days.
  • MC
    M Caulfield
    Nov 15, 2025
    1.0
    This store often marks a cheap wine ($7.99) but it rings up $29.99. After the phone number 'discount' I was charged $19.99. Beware of bait and switch pricing at this store.
  • SL
    Shilan Leisure
    Nov 5, 2025
    5.0
    Everyday grocery shopping. Doesn't get any better than this

Frequently Asked Questions About Tom Thumb

Does Tom Thumb accept SNAP EBT?

Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Tom Thumb near me accept Apple Pay?

Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!

Brand Certified Facts from Tom Thumb

Tom Thumb partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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