Service Quality
Customers frequently noted the friendliness and politeness of the staff, although there were mixed reviews regarding the speed and accuracy of service.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback on food quality was varied, with some enjoying specific items like onion rings and slushes, while others complained about poor quality and preparation.
App Functionality
Numerous reviews highlighted problems with the Sonic app, including issues with ordering and payment, which frustrated customers.
Cleanliness and Safety
There were serious concerns raised about cleanliness, including reports of bugs in food and unsanitary conditions.