McDonald's

3.8
925 reviews
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Business Details

2109 Long Prairie Rd, Flower Mound, TX
75022, United States
(972) 874-8021
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2109 Long Prairie Rd, Flower Mound, TX
75022, United States

Hours

Reviews

3.8
925 reviews
5 stars
420
4 stars
222
3 stars
112
2 stars
52
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unpleasant interactions, particularly from management.

Food Quality

Mixed feedback on food quality; while some enjoyed their meals, others reported issues with incorrect orders, cold food, and unsatisfactory preparation.

Cleanliness

Some customers praised the cleanliness of the location, while others reported filthy conditions and unsanitary practices.

Order Accuracy

Many customers experienced issues with order accuracy, frequently receiving incorrect items or missing food.

Family-Friendly

The restaurant is noted for being family-friendly, with a play area for kids and a generally welcoming atmosphere for families.
  • TM
    Tasha Moore
    Dec 10, 2025
    2.0
    In my frequent visits to this establishment for work, I have consistently ordered a sausage biscuit with cheese and a drink. Recently, when inquiring about the price of a tea while paying cash and using the mobile app, I encountered a somewhat unpleasant interaction with the manager, a short Hispanic man. Despite my apology for any misunderstanding, he responded in a condescending manner. I clarified that I had repeated my mobile code four times and had received my order, including the biscuit, which was not as soft as I had hoped. To be considered a customer service representative, the manager should demonstrate greater empathy and understanding towards customers. It is evident that his attitude and communication style negatively impacted the experience. I believe that he would benefit from additional training to enhance his customer service skills.
  • IM
    Inked Musings
    Nov 25, 2025
    5.0
    Breakfast items tried include oatmeal, pancakes, hash brown, scrambled eggs and were very good. This restaurant includes a play area to keep the kids engaged
  • TF
    Taylor Fly
    Nov 25, 2025
    5.0
    Very friendly, order was accurate.
  • GC
    Grayson Cagle
    Nov 22, 2025
    5.0
    I’ve been going through the drive thru quite a bit lately because of the monopoly game, and I have to say the breakfast shift crew has been great! Giving chickfila a run for their money. Love the energy and it’s been a great start to the day. Quick, friendly, and hot coffee!
  • SD
    Suzette Delgado
    Nov 19, 2025
    1.0
    “Mánager” Carlos was very disrespectful, he wanted to mock me and he didn’t apologize after I confronted him. He’s so rude!! Definitely thought he would apologize but definitely didn’t ! Hopefully no one else gets disrespected but this rude so call “manager”
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.