McDonald's

3.8
919 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2109 Long Prairie Rd, Flower Mound, TX
75022, United States

Hours

Reviews

3.8
919 reviews
5 stars
417
4 stars
222
3 stars
112
2 stars
50
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and incorrect orders.

Food Quality

Customers frequently mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

While some customers praised the cleanliness of the location, others reported dirty tables and unsanitary conditions.

Order Accuracy

Many reviews indicated a consistent problem with order accuracy, with missing items and incorrect food being common complaints.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, noting friendly staff and good food at certain times.
  • GC
    Grayson Cagle
    2 days ago
    5.0
    I’ve been going through the drive thru quite a bit lately because of the monopoly game, and I have to say the breakfast shift crew has been great! Giving chickfila a run for their money. Love the energy and it’s been a great start to the day. Quick, friendly, and hot coffee!
  • SD
    Suzette Delgado
    5 days ago
    1.0
    “Mánager” Carlos was very disrespectful, he wanted to mock me and he didn’t apologize after I confronted him. He’s so rude!! Definitely thought he would apologize but definitely didn’t ! Hopefully no one else gets disrespected but this rude so call “manager”
  • PB
    Phil Baker
    Nov 13, 2025
    5.0
    Another great location for an ice cream treat. Convenient location,quick service. Recommended. Phil
  • CP
    Ch hari prasad
    Oct 30, 2025
    1.0
    I ordered two McMuffins and two iced coffees, which should have cost around $10, but I was charged about $15. A meal would have actually been cheaper than ordering the items individually. The staff member at the billing counter seemed very busy and didn’t offer any suggestions for a better deal. On top of that, the iced coffees were missing the flavors I selected. Overall, it was a disappointing experience at this store.
  • DA
    Danielle Amos
    Oct 14, 2025
    1.0
    My husband had just got done with a procedure. He was Starving and loves McDonald's breakfast. This was by far the worst service I got. They lady taking orders was sooo rude. Made some nasty comments under her breath. After she read off the order to me. I corrected her about the order. I had ordered egg bacon and cheese bagel. She heard egg and steak bagel. Considering my husband wasn't allowed to eat for 2 days. He was so hungry. The food should have tasted like heaven to someone who hadn't eaten in 2 days. It didnt. My egg bacon and cheese bagel looked like it had been dropped on the floor. Just absolutely gross. So needless to say I cant comment on what that tasted like. I wasnt going to eat it in the condition I got it. McDonald's has gone sooo down hill. I never stop and eat at McDonald's on my own because of that. My husband only wanted to stop there cause it was really the only fast food place right on our way home. After this experience we are not stopping and spending any of our hard earned money at McDonald's again. My husband used to love them. I refuse to go somewhere where I get treated like crap for ordering. The lady got the order wrong. I was just telling her.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.