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McDonald's

3.8
(932 reviews)

Business Details

2109 Long Prairie Rd, Flower Mound, TX
75022, United States
(972) 874-8021
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2109 Long Prairie Rd, Flower Mound, TX
75022, United States

Hours

Reviews

3.8
932 reviews
5 stars
424
4 stars
223
3 stars
112
2 stars
52
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff interactions and incorrect orders.

Food Quality

Several reviews mentioned cold or stale food, with some customers expressing disappointment in the quality of their meals.

Cleanliness

Some customers praised the cleanliness of the restaurant, noting it as one of the better aspects of their experience.

Management Concerns

Feedback indicated issues with management, including unprofessional behavior and lack of responsiveness to customer complaints.

Positive Experiences

Despite the negative feedback, some customers highlighted friendly staff and enjoyable food experiences, particularly with breakfast items.
  • RZ
    Rodrigo Zambrana
    Feb 14, 2026
    5.0
    Good, it was as fast and good as expected
  • SA
    Stella A
    Feb 11, 2026
    1.0
    Manager packed my order. Got nuggets and fries among other stuff. Asked for sweet and sour and got none. How can you be a manager but mess up basic orders….. stale food to
  • EA
    Edwin Angion
    Feb 3, 2026
    5.0
    Everything went really well. Friendly employees and speedy service.
  • CD
    chad degreif
    Jan 17, 2026
    1.0
    Went to this McDonald’s this morning and the drive-through was wrapped around the building so I decided To go inside no one was upfront so I use the kiosk. Placed my order for two steak egg and cheese McMuffins the kiosk did not print out a receipt. That was the first problem. I see my order number 792 on the in progress screen and then about two minutes later, it goes from in progress to ready to off the screen and no one‘s upfront. I wait what seems like 10 minutes. Still nobody’s upfront in. Meanwhile there is now anywhere from 7 to 10 people that came in to place their orders. Still no one upfront. Finally a young lady walks up and I get her attention and I said hey excuse me my order went from in progress to ready to off the screen. She totally ignored me and went straight to the customer that was at the cash register and said can I help you at that point I walked over closer and said I need to speak with a manager. She gave me a dirty look, turned and walked over to another woman that was there that I assume was the manager this lady approaches me and says can I help you and I proceed to tell her that I understand that your drive-through is packed but all of these people including myself Are just important as the drive-through customers my order went straight from in progress to finished to off the screen and I guarantee you if I’m not talking to you now because the kiosk did not print me a receipt that I could’ve waited here 20 to 30 minutes and never got my food. Her excuse was I’m sorry we’re short staffed but I’ll work on your order. I get it that everybody’s shortstaffed, but they had three people run in the drive-through poor management and I will never go back not to mention when I got into My truck both of my steak egg and cheese McMuffins were cold. By that time I had left and ended up throwing them away and not eating breakfast. That’s $10 down the drain because of poor service employees that don’t care.
  • TM
    Tasha Moore
    Dec 10, 2025
    2.0
    In my frequent visits to this establishment for work, I have consistently ordered a sausage biscuit with cheese and a drink. Recently, when inquiring about the price of a tea while paying cash and using the mobile app, I encountered a somewhat unpleasant interaction with the manager, a short Hispanic man. Despite my apology for any misunderstanding, he responded in a condescending manner. I clarified that I had repeated my mobile code four times and had received my order, including the biscuit, which was not as soft as I had hoped. To be considered a customer service representative, the manager should demonstrate greater empathy and understanding towards customers. It is evident that his attitude and communication style negatively impacted the experience. I believe that he would benefit from additional training to enhance his customer service skills.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open Monday through Thursday from 5:00 AM to 1:00 AM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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