Chipotle Flower Mound is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted the restaurant's unsanitary conditions, with dirty tables, floors, and food preparation areas.
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and lack of attention to customer needs.
Food Quality
Many patrons experienced issues with food quality, including undercooked rice, burnt chicken, and inconsistent portion sizes.
Customer Experience
Several reviews mentioned negative experiences related to customer service, including dismissive attitudes from staff and chaotic environments.
JM
Joe mama
Dec 18, 2025
2.0
I don’t know what they are teaching the new employees here but the last two times i’ve came here they been jipping me on the portions filling up my bowl HALFWAY. WHAT THE HELL. Don’t come here if you want to pay 12 dollars for a crappy bowl.
DB
Danielle Burns
Dec 14, 2025
1.0
I have never stepped into a more filthy establishment. We walked in and had zero wait, they weren’t busy at all. The floor was covered in trash and food and every single table was dirty. We also got a fountain drink and it tasted like the taps on the fountain haven’t been cleaned in ages, my drink tasted moldy. If this is what front of house looks like I’d hate to imagine the filth in back of house.
SL
Startp Leva0lpl
Nov 26, 2025
1.0
I didn't go.Too many bad reviews about getting sick after eating there.Plenty if food choices around. CHIPOTLE... NO CAN DO!
NV
Nitesh Vanapalli (Nitesh Surya Vanapalli)
Nov 20, 2025
1.0
🚨 EXTREME WARNING 🚨
I HAVE NEVER EXPERIENCED ANYTHING LIKE WHAT I WITNESSED IN THIS PLACE — AND AFTER WHAT I SAW, I WILL NEVER BE RETURNING.
I WALKED IN EXPECTING A SIMPLE MEAL. INSTEAD, I STEPPED INTO PURE CHAOS — PACKED, LOUD, AND WILD, LIKE A FULL-SCALE EVENT HAD TAKEN OVER THE RESTAURANT.
MY FOOD WAS FINE… BUT THE MANAGER’S BEHAVIOR TURNED THE ENTIRE EXPERIENCE INTO SOMETHING STRAIGHT OUT OF A NIGHTMARE.
AS THE YOUNGER EMPLOYEE WAS BAGGING MY ORDER, WORKING HARD AND DOING EVERYTHING HE COULD, THE OLDER, TALLER MANAGER SUDDENLY SHIFTED. HIS WHOLE ENERGY TURNED COLD, SHARP, AND AGGRESSIVE.
I SAW HIM SHOVE THE YOUNGER WORKER — AND THEN, WHILE THE EMPLOYEE WAS WRAPPING A BURRITO, THE MANAGER HIT HIM ON HIS SIDE. IT LOOKED FORCEFUL ENOUGH TO MAKE ME GO COMPLETELY STILL.
THE YOUNGER EMPLOYEE HAD TEARS STREAMING DOWN HIS FACE AS HE KEPT TRYING TO HELP US, STILL DOING HIS JOB THROUGH THE PAIN AND EMBARRASSMENT, BEFORE HE WALKED TO THE BACK WIPING HIS FACE.
I WANTED TO THANK HIM, TO LET HIM KNOW SOMEONE SAW WHAT HAPPENED… BUT I NEVER GOT THE CHANCE.
WHAT I WITNESSED WAS DISTURBING, HEARTBREAKING, AND SOMETHING I WILL NEVER FORGET — AND BECAUSE OF IT, I WILL NEVER BE RETURNING.
LS
Laura Sauceda
Nov 7, 2025
5.0
I work nearby, & go here often on my lunch break. Most of my meals are delicious. A few times, things could have been better (white rice). Seems like there was a significant turnover recently. I still think they do a great job 8 out of 10 times! On my last visit, majority of the staff seemed exhausted, maybe it was close to shift change?? However, right as I was about to order a different employee helped me. Miles was fantastic!! They were energetic, had good customer service skills, & didn't make me feel like an inconvenience. I will continue to visit this location. Please do better on the white rice, tastes like you let a gringo make it!🤣
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I order at Chipotle Mexican Grill in Flower Mound?
You can order customizable burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 6100 Long Prairie Rd?
Chipotle Mexican Grill in Flower Mound is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle Mexican Grill offers in-store pickup and delivery services.
Can I place an online order for Chipotle Mexican Grill?
Yes, you can place an online order via their website or mobile app.
Is the Chipotle Mexican Grill in Flower Mound LGBTQ+ friendly?
Yes, this Chipotle location welcomes LGBTQ+ customers.
Where exactly is Chipotle Mexican Grill located in Flower Mound?
It is located at 6100 Long Prairie Rd, Flower Mound, TX 75028, near Best Buy and Petsmart.
What nearby places can I visit around Chipotle Mexican Grill in Flower Mound?
Nearby places include Best Buy and Petsmart for shopping, Art House Highland Village for art and shopping, and The Flour Shop Bakery for cafe and bakery treats.
Are there other dining options near Chipotle in Flower Mound?
Yes, nearby dining options include Philly Connection (fast food), Firehouse Subs (sandwich shop), Ramen Mura (Japanese cuisine), and Mi Cocina (Tex-Mex restaurant).
Can I visit any entertainment or hobby-related shops near Chipotle?
Yes, nearby you can find Highlands of Flower Mound - GameStop for video games and arcade, Color Me Mine for arts and crafts, and Rally House for sportswear and clothing.
How can nearby stores like Best Buy or PetSmart be useful to Chipotle customers?
Customers can combine their visit by doing electronics or pet shopping at Best Buy or PetSmart conveniently located near Chipotle, making it easy to run errands and grab a meal in one trip.