Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 312 S Interstate 45 in Ferris, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and failure to address complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of communication regarding order status.
Wait Times
Customers frequently experienced long wait times for both pickup and delivery, often exceeding promised times.
Food Quality
Several reviews mentioned inconsistent food quality, including cold, burnt, or undercooked items.
Positive Experiences
Despite the negative feedback, some customers praised quick service and good food quality on certain occasions.
RW
Robert Wilson
Feb 21, 2026
1.0
Was forced to wait in the drive through line for over 30 minutes because they closed the lobby down for inside pick up, all to receive cold pizza and told us that part of our order couldn’t be made because they were busy.
AW
Autumn Wilson
Feb 20, 2026
1.0
I see why this place has bad reviews! When is corporate going to step in and do something?! I placed an order for pick up and when I got there they tell me they messed up and to pull around and wait 30 minutes. No apologies nothing. I what was wrong and the girl said they didn’t make my order! I asked if they could do a partial refund. The manager said a $5 credit for my next order. I said no and I wanted to cancel the order and get a refund. The manager, Jennifer, then came around and got EXTREMELY aggressive and yelling asking why I wanted a refund. A very hateful woman who should be in customer service at all with that attitude. Will not be back.
SS
Santrece Sheffield
Feb 15, 2026
1.0
0 stars ordered everytime I call store they hang up
GC
Gladys Maria Serrano Cruz
Feb 11, 2026
1.0
Hice un pedido para el día siguiente de 15 pizzas para entregar el día de mañana 11 de febrero de 2026 y para sorpresa mía llegaron hoy para la entrega , llamé a la pizzería (4) veces para decirles la equivocación y siempre me colgaban , no entiendo cuál fue el error por parte de ellos y porque no contestan para resolver el problema …..por favor nunca hagan pedidos a esta pizzería ya que parece que hay no trabajan personas idóneas en el cargo . Corporación póngase pilas que por malos empleados y administrador se acaban las Empresas
CT
Chasity Thomas
Feb 3, 2026
1.0
I was missing something from my order and was told I would be transferred to someone and they completely hung up in my face I tried calling back and they continued to hang up the phone I definitely do not recommend there staff they are very unprofessional!!!!!
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