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McDonald's

2.8
(415 reviews)

Business Details

5020 E I-30, Fate, TX
75189, United States
(469) 874-4220
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
5020 E I-30, Fate, TX
75189, United States

Hours

Reviews

2.8
415 reviews
5 stars
122
4 stars
41
3 stars
47
2 stars
23
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times for their orders, often exceeding 30 minutes, which is unacceptable for a fast food establishment.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Staff Behavior

Several customers noted rude or unprofessional behavior from staff, including poor customer service and lack of communication.

Cleanliness

Multiple reviews mentioned unsanitary conditions within the restaurant, including dirty tables and a chaotic kitchen environment.

Management Issues

There were complaints about poor management practices, including staff mistreatment and lack of effective leadership.
  • FF
    Frankie
    Feb 19, 2026
    1.0
    Need to have someone at the front taking orders been waiting 6 minutes for an employee to help me. Manger needs to do better
  • CP
    Carlos Tamez Platas
    Feb 10, 2026
    1.0
    We ordered a happy meal and 2 buffalo sauces that we did not get, yet we paid for them.
  • BS
    Brittany Sampson
    Feb 1, 2026
    1.0
    Food came out soggy and accused us of steeling someone's food, and our food came in 45 mins late when we ordered it worst McDonald's I've ever been too
  • JT
    Jesus Torres
    Jan 27, 2026
    3.0
    I come here often , I get my food in a decent amount of time , so fast from my experience the employees are normal , not mean just kind I guess. Only problems I have is that they always have a mess , dirty tables and full trash cans. And there's always never anyone in the counter and sometimes I can be there waiting for a couple minutes.
  • LL
    Lukas Logan
    Jan 22, 2026
    1.0
    LEAVE WHILE YOU STILL CAN! This is the worst run McDonalds ever. Whoever runs it is the most incompetent leader of any organization to exist in history, and that's saying something considering the US government exists. If they ask you to move to the online order parking spaces after going through the drive though, refuse for your own sake. Just straight up don't come here if you can help it. You will be forgotten and won't get your food until 30 minutes after when you go in and ask. They won't even apologize for the lateness. I've come here quite a few times since they opened and every time I've gone, which is both nighttime and daytime hours, I had hopes, each time that the next time I won't have to wait half a freaking hour to get my "fast food" from McDonalds. This is literally only the second time I've ever reviewed any fast food place because of how bad it is. I came to get 4 burgers today. 1 quarter-pounder, one double quarter-pounder, and a #7. I go through the drive through, it's going pretty fast, happy and hopeful that it might have changed since the last time, get to the window, they hand me my drinks and make me sit for a minute. They then ask me to go to online delivery spot #1. I really don't want to, but I assume it wont be so bad since the other cars that did it before me got out pretty quick and I only have a few burgers and fries before I can go home. I wait there for 15 extra minutes after being through the drive through, go inside, wait another 7 minutes because the employees clearly aren't taught how to treat customers and fix their problems. A lady finally comes up to me, I tell her my problem, she says "give me one second," proceeds to bring someone else their food in the restaurant (no biggie, I think), starts walking back and when she gets back starts taking the order of the single person at the line who had just walked up. I wait another 3 minutes after standing there for almost 10 minutes shocked that this employee doesn't know the freaking simple order of priorities that she created by telling me she would help me way before the other guy even walked up to the counter. Some other employees finally come ask my what I need, actually politely, (shocking, I know), and the guy I had seen walking other people's food out to their cars finally brings my food to me at the counter, hands it to me, he says absolutely nothing, and then he walked away. No "sorry, we forgot..." or "there was a miscommunication", no. No polite/correct form of human interaction that someone in my predicament is deserving of. I leave, get in my car, go home, frustrated as ever, finally open my cold food, and realize I have chicken nuggets instead of the #7 meal I actually asked for, for my brother. Am I surprised that my order wasn't put in correctly, too? I actually was... The last shred of hope that I possibly could have is that they put my order in correctly, but no, even that is too much to ask for at this, hopefully soon to be doomed to the fires of hell, "fast food" McDonalds location. 3 BASIC MEALS AND 3 DRINKS. That or the leadership changing would be good. Maybe robots taking over these jobs isn't that bad of a thing. They might actually give me good service. I'm absolutely livid. I genuinely have no clue how you can run a business this horrendously for as long as they have been, this bad, to get ME to Google review it. If you couldn't already tell, I will never be going to this McDonalds, again. If I were rich enough to buy the big posters along the highway I would dedicate a large sum of my money just for the sake of publically denigrating this location. LEAVE WHILE YOU STILL CAN!!!

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Fate, TX?

McDonald's in Fate, TX is open daily from 5:00 AM to 1:00 AM.

When is the drive-thru service available?

The drive-thru is open daily from 5:00 AM to 1:00 AM for your convenience.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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