Subway

3.0
232 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Farmers Branch Subway® Restaurant at 12895 Josey Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12895 Josey Lane, Farmers Branch, TX
75234, United States

Hours

Reviews

3.0
232 reviews
5 stars
87
4 stars
22
3 stars
24
2 stars
10
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Food Quality

Several customers expressed dissatisfaction with the quality and freshness of the food, including issues with incorrect orders and stale ingredients.

Staff Competence

Many reviews pointed out a lack of staff training and competence, particularly regarding online orders and basic customer interactions.

Cleanliness

There were complaints about the cleanliness of the dining area and restrooms, with some customers noting dirty tables and locked facilities.

Inconsistent Experience

While some customers reported positive experiences with friendly staff and good food, these were overshadowed by the majority of negative feedback.
  • ER
    Edgar Ramirez
    Dec 17, 2025
    1.0
    Hispanic lady has terrible attitude and charged me for things I didn’t order. Told her to void it and all she said “sorry”. She seemed angry that a client came in.
  • SL
    Shalondria Love
    Dec 13, 2025
    1.0
    Pulled up about 5:30 lady sitting in the lobby at the table like she was off work get out the car she walking out with her purse n coat she realized I wasn't her ride she went back in store I followed behind she sat back down at the table im thinking someone was come from the back to take my order r maybe she would say something she got up as I started walking out the door she never said anything. Date is 12-13-2025 the lady had a afro burgundy looking. Wasn't happy at all i would give customer service a -0
  • AN
    Angel Nanfang
    Dec 10, 2025
    1.0
    Unfortunately I have to give a star to leave this review, but HORRIBLE experience!! When I got there, I told the lady I wasn't ready yet and then she asked me what bread I wanted. I said again, sorry, I am not ready yet. She walked over to the bread warmer and proceeded to tell me what kind of bread they have. Frustrated now, I just picked one. She went to the counter and started cutting it open then asks, what cheese do you want? Now I'm pissed. I was not even in the store for 2 whole minutes at this point. I picked a random sandwich on the board and then told her I wanted the philly. She puts everything on the sandwich, right next to the trash shoot, and then half of the steak falls straight into the trash. She tried to catch it and PICKED UP THE SMALL BIT THAT DIDN'T FALL IN AND SLAPPED IT RIGHT BACK ON THE SANDWICH!!!! I'm about to lose it at this point. I said, you see that half of the food fell into the trash and you put the nasty part back on? She full blown ignores me. Then asks, do you want it toasted? Then starts talking in Spanish to her coworker who just watched the entire thing happen. I was dumbfounded and felt like I had to be dreaming. No acknowledgement of what just happened and no replacement of the missing meat. My sandwich was literally sold to me with 6 inches of meat on a 12 inch sub. And I paid for it!! Never will I EVER go back here. TRASH!! Hire better employees
  • TW
    TJ Wagoner
    Nov 14, 2025
    4.0
    Friendly staff
  • AG
    Andrew Godefroy
    Aug 19, 2025
    1.0
    Showed up 5 minutes after my pickup order time and sandwich had not even been started yet. Long line, only one person making sandwiches, AC barely working.

Frequently Asked Questions About Subway

What are the operating hours for Subway at 12895 Josey Lane?

Subway at 12895 Josey Lane is open every day from 9:00 AM to 10:00 PM.

Does this Subway offer dine-in options?

Yes, this Subway location serves dine-in customers.