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Subway

3.0
(235 reviews)

Business Details

(972) 484-4922
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Farmers Branch Subway® Restaurant at 12895 Josey Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12895 Josey Lane, Farmers Branch, TX
75234, United States

Hours

Reviews

3.0
235 reviews
5 stars
88
4 stars
22
3 stars
25
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning stale ingredients and incorrect orders.

Cleanliness

There were complaints about the cleanliness of the dining area and restrooms, with some customers noting dirty tables and floors.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect sandwich preparations.

Staff Competence

Several reviews indicated that staff members lacked the necessary skills to handle orders effectively, leading to frustration among customers.
  • RC
    Robert Cothran
    Feb 7, 2026
    3.0
    Sandwiches always good. Service was a little slow. There were only 2 people on the line during lunch rush. It took about 20 minutes to get my meal.
  • MG
    Monica Griego
    Feb 5, 2026
    1.0
    Taking a bite a long nasty HAIR came out. I tried calling and no luck. Just disgusted by lack of sanitation.
  • VK
    Vinitha K
    Jan 12, 2026
    5.0
    My favorite meal place
  • SL
    Shalondria Love
    Dec 13, 2025
    1.0
    Pulled up about 5:30 lady sitting in the lobby at the table like she was off work get out the car she walking out with her purse n coat she realized I wasn't her ride she went back in store I followed behind she sat back down at the table im thinking someone was come from the back to take my order r maybe she would say something she got up as I started walking out the door she never said anything. Date is 12-13-2025 the lady had a afro burgundy looking. Wasn't happy at all i would give customer service a -0
  • AN
    Angel Nanfang
    Dec 10, 2025
    1.0
    Unfortunately I have to give a star to leave this review, but HORRIBLE experience!! When I got there, I told the lady I wasn't ready yet and then she asked me what bread I wanted. I said again, sorry, I am not ready yet. She walked over to the bread warmer and proceeded to tell me what kind of bread they have. Frustrated now, I just picked one. She went to the counter and started cutting it open then asks, what cheese do you want? Now I'm pissed. I was not even in the store for 2 whole minutes at this point. I picked a random sandwich on the board and then told her I wanted the philly. She puts everything on the sandwich, right next to the trash shoot, and then half of the steak falls straight into the trash. She tried to catch it and PICKED UP THE SMALL BIT THAT DIDN'T FALL IN AND SLAPPED IT RIGHT BACK ON THE SANDWICH!!!! I'm about to lose it at this point. I said, you see that half of the food fell into the trash and you put the nasty part back on? She full blown ignores me. Then asks, do you want it toasted? Then starts talking in Spanish to her coworker who just watched the entire thing happen. I was dumbfounded and felt like I had to be dreaming. No acknowledgement of what just happened and no replacement of the missing meat. My sandwich was literally sold to me with 6 inches of meat on a 12 inch sub. And I paid for it!! Never will I EVER go back here. TRASH!! Hire better employees

Frequently Asked Questions About Subway

What are the operating hours for Subway at 12895 Josey Lane?

Subway at 12895 Josey Lane is open every day from 9:00 AM to 10:00 PM.

Does this Subway offer dine-in options?

Yes, this Subway location serves dine-in customers.

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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