Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and poor handling of requests.
Cleanliness
Multiple reviews pointed out unsanitary conditions, including dirty tables and overflowing trash, contributing to a negative dining experience.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exacerbated by poor service.
Food Quality
Several reviews mentioned issues with food quality, including undercooked items and incorrect temperatures.
TR
Tim Robbins
Feb 19, 2026
1.0
I understand a police officer came through the drive-thru today and was refused service because of being a police officer. Shame on you McDonald’s. This is unacceptable.
IG
I'm Just A Girl
Feb 19, 2026
1.0
The Morning manager was extremely rude. Had a problem because I wanted more Creamer, cause a coffee tasted nasty. And then she handed it back to me with Creamer all on the outside of the cup, she didn't wipe it off and said that it was my job to ask Her to wipe it off when she made the mess. She's the manager , it's her job to be polite. I've never had an issue with this mcdonald's other than the past two times that I have gone there.
LL
Laszlo Laky
Feb 18, 2026
1.0
I am a uniformed Motorcycle Funeral Escort Traffic Officer. I stopped at this location February 17 at 10:10 am in the drive thru. The woman at the window saw me thru the glass and waited to open it for several minutes, then as she opened the window, she said wait a minute and walked away. She returned and said "I can't serve you". I asked several times why and she just repeated "I can't serve you". I insisted on a manager, and another woman in a dark blue shirt came to the window and she also said," We are not going to serve you unless you come inside.". At this point I was very weary of why they would want to separate me from my motorcycle and said no, I am here, the drive thru is open Nx I just saw them serve someone else. I might add that I am handicapped and cannot walk and use a power chair. I use a ramp to mount the motorcycle and have done so for over 7 years. I have been thru this very drive thru dozens of time because their proximity to a nearby funeral home I escort for regularly.
A general manager called me within 10 minutes after I called corporate. He offered me a free meal but said he could not make them apologize. He also said they have a policy to not serve foot traffic or bicycles because they are a hazard in the drive thru. I was on a 1000lbs Kawasaki Police motorcycle, in a distinctive uniform and had been thru that same drive thru many dozens of times. They just refused to serve me. Jack in the Box looks better and better.
RM
Rey Martinez
Feb 18, 2026
1.0
We’ll never eat there and will tell my friends how you disrespected a law-enforcement officer, refusing to serve him. All law-enforcement officers first responders need to boycott this McDonald’s.
NH
Natalie Hause
Jan 27, 2026
1.0
I've never had a good experience at this location. The only reason I came today was because this location was the only one open due to the inclement weather. I spent over $30 and I didnt get my sauce i asked for, missing a mcdouble plain and a pie. The lady was rude, and ignored me. When I tried to call and let them know I was missing items, they never answered. I have called 3 times and still no answer. I understand they could be busy due to the weather and nothing really open, but this is not an excuse for this type of service. I will not be going back to thos location.
What are the dine-in hours at McDonald's in Farmers Branch, TX?
McDonald's dine-in is open daily from 6:00 AM to midnight.
Is the McDonald's location open 24 hours for delivery?
Yes, the McDonald's delivers every day, 24 hours a day.
Can I order McDonald's online for delivery or curbside pickup?
Yes, you can order online for delivery, curbside pickup, and same-day delivery through their website or app.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, this McDonald's offers a drive-thru that is open 24/7 every day.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 2899 Valley View Lane, Farmers Branch, TX 75234, USA.
Are there any nearby places for entertainment after visiting McDonald's?
Yes, nearby you can find Redbox for movie rentals, GolfRoots for sporting goods, and several local restaurants like Cheesesteak House and Cuquita's Restaurant for more dining options.
What nearby financial services are close to McDonald's?
Near this McDonald's, you can access Wells Fargo ATM and Western Union for financial and money transfer services.
Are there other food options near McDonald's at this location?
Yes, nearby food options include Subway sandwich shop, Salad and Go fast food restaurant, Jerry's Donuts, Donut King, and Nuevo Leon Mex Mex Restaurant.
Does McDonald's offer any rewards or special promotions?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food. More details can be found on their website.
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