McDonald's

2.8
2327 reviews
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Business Details

2899 Valley View Lane, Farmers Branch, TX
75234, United States
(972) 620-1247
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2899 Valley View Lane, Farmers Branch, TX
75234, United States

Hours

Reviews

2.8
2,327 reviews
5 stars
633
4 stars
302
3 stars
307
2 stars
208
1 star
877

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor management and lack of training.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers expressing frustration over repeated mistakes.

Wait Times

Long wait times in both drive-thru and lobby, with multiple reviews highlighting delays in service.

Cleanliness

Mixed feedback on cleanliness, with some noting dirty dining areas and restrooms, while others reported satisfactory conditions.

Equipment Issues

Recurring issues with broken equipment, particularly ice cream and shake machines, leading to customer dissatisfaction.
  • RG
    Rafael Portillo Garay
    4 days ago
    1.0
    Decided to dine inside with the family. The kids play area was a mess. All tables wear dirty and have not been cleaned. Food toke forever to come out. I saw flys when ordering food. Then when I asked for more barbecue sauce the cashier got an attitude. This location is very disappointing and dirty.
  • MJ
    Maria Jasso
    5 days ago
    2.0
    They have both drive thru lanes open, but they never address the second lane. Watched 3 cars go through the other lane before I finally just drove into that one. Pulled up to the pick up window and the girl was too busy on her personal cell phone to say hi or literally anything to me. Handed me my food and again could not say a single word. Might start driving 15 minutes out of the way to another location just to avoid this locations crappy service
  • CS
    chris Students
    5 days ago
    1.0
    Worst McDonalds experience. Super slow with no one in line. Staff is moving incredibly slow.
  • KA
    K A
    Nov 12, 2025
    2.0
    I walked in and waited over 7 mins to even be acknowledged.....Slow service and tables were dirty.. took 10 mins ns to even order and 17 mins to get a clean table after asking for it
  • BM
    Bobbi Malanowski
    Oct 28, 2025
    5.0
    I wanted Taekila recognized as a 5 star representative of the McDonald's location. She always greets me with a smile and a greeting. As a manager, she does work double shifts, yet still maintains a friendly, efficient work ethic. She is a gem with a beautiful smile.
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Frequently Asked Questions About McDonald's

What are the dine-in hours at McDonald's in Farmers Branch, TX?

McDonald's dine-in is open daily from 6:00 AM to midnight.

Is the McDonald's location open 24 hours for delivery?

Yes, the McDonald's delivers every day, 24 hours a day.