McDonald's

3.7
1882 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13950 Midway Rd, Farmers Branch, TX
75234, United States

Hours

Reviews

3.7
1,873 reviews
5 stars
820
4 stars
385
3 stars
289
2 stars
115
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

The quality of food was inconsistent, with complaints about cold items, wrong orders, and food not being fresh.

Staff Friendliness

While some reviews praised the friendliness of the staff, others noted that service was often unprofessional or dismissive.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but others noted issues with dirty tables and floors.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and unorganized, leading to customer frustration.
  • SL
    Shelena Lewis
    2 days ago
    1.0
    One of the worst experiences I've ever had. The staff was extremely unhelpful, that includes the person serving as the manager at the time. I ended up getting a refund and leaving without food. This will be the last time I visit this location!! They made a mistake and I dealt with the fallout!! I'll make sure to only deal with places that understand and know how to take responsibility and do the right thing by the customer!!!
  • DA
    Diego Amador
    Nov 7, 2025
    5.0
    Dan muy buena atención
  • SG
    Shanelle Griffin
    Nov 3, 2025
    1.0
    I went to this location on my lunch break &the service was so baddddd here ! The manager was rude &so was the employees . After ordering at the drive thru I pulled up to the first window and nobody was there. When I pulled up to the second window the lady at the window had an attitude that I wanted to use Apple Pay . I explained to her nobody was at the first window and she still had an attitude, then the manager came to the window with an attitude as well and was dismissing me. When I finally got my food the fries were overcooked and cold , the filet o fish was thrown together . This was such a bad experience
  • TN
    Tra Ngo
    Oct 22, 2025
    1.0
    Bad McD. But looks nice.
  • KG
    Koobadag Gaming
    Oct 1, 2025
    3.0
    The food is not regularly consistent. The fries are always around the range of mildly warm/refried soggy and actuallu cooked. Thd breakfast hashbrowns have a 30% chance of just outright tasting sad with no crunch. Thd mcgriddle you have a 10% chance of somehow having the driest thing in existence its so odd... Burgers and nuggets are ok though

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 13950 Midway Rd, Farmers Branch, TX?

McDonald's is open daily from 5:00 AM to 1:00 AM.

Until what time is the drive-thru service available during weekdays?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and until 12:30 AM on Friday and Saturday.