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Jimmy John's

3.7
(187 reviews)

Business Details

13701 Midway Rd, Farmers Branch, TX
75244, United States
(972) 934-8000

About

Sandwich Restaurant

Location

Jimmy John's
13701 Midway Rd, Farmers Branch, TX
75244, United States

Hours

Reviews

3.7
187 reviews
5 stars
97
4 stars
25
3 stars
13
2 stars
12
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly the manager, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests, causing frustration among customers.

Delivery Timeliness

Several customers experienced significant delays in delivery times, often exceeding the expected 'freaky fast' service, leading to dissatisfaction.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with portion sizes and quality, including stale bread and inadequate fillings.

Cleanliness

The store was generally noted for being clean, although some customers mentioned unpleasant odors.
  • BS
    Bryce Strickland
    Jan 24, 2026
    1.0
    Second time this month that my sandwich just never showed up , it’s crazy that you pay for something and then don’t receive it . Jimmy John’s is very close too losing me as a customer if not already and anytime I’m around a Jimmy John’s I will advice people too stay away not good business. 2 deliveries paid in full and never even showed up .
  • AT
    As The Pokeball Turns
    Jan 23, 2026
    4.0
    Lure Ball Bites - Today’s Catch: This place is about as reliable as a Machamp that knows Strength. Accurate orders, quick prep, and no nonsense. I’ve been coming here regularly and only encountered one flat soda, which felt like a rare wild encounter. The staff greets you warmly and waits patiently while you figure out your order, and the place stays clean like a well-run Pokemon Gym. If you’re hunting for a solid sandwich, this one’s an easy capture.
  • SD
    Steven Dirks
    Sep 9, 2025
    1.0
    I literally just walked out of this store and the manager is VERY rude. I walked in, I didn't get greeted. I went to ask him a question and he huffed and puffed making it very clear he didn't want to speak with me or help me. I walked out the store without buying anything (which I intended on doing before I left). Place is nice and clean and the Manger rude and dirty acting. Simple. Soon as he saw I was black his whole body language changed and he was rude from start to finish with me. He makes this company look bad with his rude attitude. This isn't the first time he has done this with African American customers. I understand if a person has had bad experiences with black people but don't take what other people have done to you and take that out on everyone dude. I'm a hard working man I spend a lot of money at this food chain. To walk in and immediately feel like im not wanted or that I'm irritating you just by being in your workspace trying to buy food and ask a question is flat out wrong. This man needs to be replaced or he will slowly but surely ruin your sales at this location. HE DOES NOT LIKE BLACK PEOPLE. And he's not afraid to show it on his face when you walk in. I got the most unfriendly look I've ever gotten walking into this store. Not the young man at the cash register, THE MANAGER. I will neve return and I will be posting on social media and tell all my friends about this location.
  • KA
    Kris Acosta
    Jul 4, 2019
    1.0
    Ordered online put no lettuce. Got a sandwich full upon arrival

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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