Jimmy John's

3.7
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
13701 Midway Rd, Farmers Branch, TX
75244, United States

Hours

Reviews

3.7
185 reviews
5 stars
97
4 stars
24
3 stars
13
2 stars
12
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly the manager, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and failure to follow special requests.

Speed of Service

Several reviews mentioned slow service, both in-store and for delivery, with some customers waiting over an hour for their orders.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others expressed disappointment with the quality and portion sizes.

Cleanliness

The store was generally noted for being clean, although some customers mentioned unpleasant odors.
  • SD
    Steven Dirks
    Sep 9, 2025
    1.0
    I literally just walked out of this store and the manager is VERY rude. I walked in, I didn't get greeted. I went to ask him a question and he huffed and puffed making it very clear he didn't want to speak with me or help me. I walked out the store without buying anything (which I intended on doing before I left). Place is nice and clean and the Manger rude and dirty acting. Simple. Soon as he saw I was black his whole body language changed and he was rude from start to finish with me. He makes this company look bad with his rude attitude. This isn't the first time he has done this with African American customers. I understand if a person has had bad experiences with black people but don't take what other people have done to you and take that out on everyone dude. I'm a hard working man I spend a lot of money at this food chain. To walk in and immediately feel like im not wanted or that I'm irritating you just by being in your workspace trying to buy food and ask a question is flat out wrong. This man needs to be replaced or he will slowly but surely ruin your sales at this location. HE DOES NOT LIKE BLACK PEOPLE. And he's not afraid to show it on his face when you walk in. I got the most unfriendly look I've ever gotten walking into this store. Not the young man at the cash register, THE MANAGER. I will neve return and I will be posting on social media and tell all my friends about this location.
  • JS
    James Spurgeon
    Aug 18, 2025
    5.0
    They have a great tuna sandwich
  • AO
    Andres Orellana
    Aug 10, 2018
    5.0
    The new Kickin Ranch is madness!! good job guys!!